The representative called at my premises after a pre-booked appointment was made by telephone. She quoted rates to me and told me that these would be confirmed by email. I had to sign on her laptop to accept the quoted rates. When the confirmation email came through there were all sorts of hidden charges, so I phoned to complain. I was told that the rep would need to call again, which she did. She told me that she needed to put me with a different provider and that the rates quoted would then be OK. I asked her to confirm this by email, which she did. She told me that the official confirmation email might be slightly different but not to worry - this was a standard email and her rates would be applied. When the email came the rates were higher. I phoned the provider who confirmed the higher rates, so I cancelled my contract with the provider and complained to RMS. After about 2 weeks of investigation I received a letter from RMS offering to apply the original rates - no apology or explanation as to why the representative had lied to me again. My other option was to cancel my contract with them at a cost of approximately £2,500. I would not trust this company again.