Anonymous
DON’T GO WITH THIS COMPANY. They lie, mis sell, pass your details onto another company, change your information you give and never call you back. They’ve now offered me 50% of the amount to come out which I’m NOT paying, No company should go through this and RMS need investigating. I’m now going to take this further. This was sent to RMS after I read the small print. This is due to being mislead and mis sold on the cost of your service, I was told that your costs would be a lot cheaper than my current provider, BUT on printing your terms off and reading with a magnifying glass I find that : 1. There is a standard monthly charge - I asked repeatedly when your office phoned to make an appointment in the first instance for your representative to visit me and told there wasn’t one, PLEASE listen to your recording between myself and your employee, I also repeatedly asked Theodore if there was a standard charge and told, no there wasn’t. I was mis sold by your office AND employee!!!!!! 2. I was not told there would be a £3 monthly charge for a paper bill, that I wouldn’t want. Again I was mis sold your services!!! 3. The card acceptance amount is no where near the amount I disclosed!!! Surely this is fraud on your employees information to yourselves?? Again I was mis sold your services!!! 4. There is a charge for fast payment of £2.95 monthly, BUT again wasn’t told about a fee of 30p??? Again I was mis sold your services!!! 5. What is this £9:99 membership price??? Is this for the terminal???? 6. Authorisation fee charge £0.035, I was told that for small businesses like mine he wouldn’t charge as it was not worth it for the amount I would put through.... This proves the amount for my turnover was not what I had told him!!!! WHAT a surprise I was mis sold again!!!!!! 7. I was not told that the agreement was for four years!!!!! No way would I have agreed to that.. I was mis sold again!!!!! 8. I have tried all morning to contact your office and Theodore, to be told I was number one in the queue, BUT no one answers !!!!!!!!! 9. I was told that your company would deal with my current terminal provider and pay any fees/ contract end fees, I would not be out of pocket.... After signing I was told as he was leaving to contact my provider by email!!!! AGAIN I was mis sold!!!!!!! I am extremely angry to find I have been repeatedly lied to, not only by your office but by your employee.. I am a very small business and sole trader, I would be £ down having to pay £20 a month!!!!! Let alone the other charges!!!!!! I asked if I could change my mind I was told that I could!! As I always like to read the terms and conditions of any contract/agreement fully... To find that there was in your agreement a no cooling off period???? I’m sure that by law everyone is due at least 14 days cool off period.... I await your immediate response to this CANCELLATION, I will cancel my direct debit as I will not require your companies services !!! AND I WILL NOT ACCEPT YOUR TERMINAL ON WEDNESDAY!!!! I think trading standards should be made aware of your companies mis selling of services!!!!!!
1 year ago
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retailmerchantservices.co.uk has a 1.33 average rating from 12 reviews

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