I am a 5 star rated customer on this site. Sold a guitar (30 year old) with clear pictures and correct description and no refund policy as it went from UK to the U.S. The buyer decided it was not what he wanted and changed his mind. Wanted his money back and I had to pay postage and delivery both ways. I refused as it was unfounded and not a valid reason. Reverb decided that they will take the money out of my account and left me now wit a 200 pound import tax bill at UK customs to get my own product back. I total I paid 280 pounds to keep my own guitar. Reverb you have lost a 5 star seller and buyer, hope you are happy.