Reverb.com Reviews

Name: Reverb.com
Rating: 1.25

1.3 Rating 408 Reviews

5 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.3

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 3 star review on 14th September 2025

Olivia

Reverb.com 5 star review on 7th September 2025

Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible the worst! Checkout never worked on a purchase. Big waste of time. The seller Chicago Music, lights are on but nobody's home. They don't answer the phone. Not sure if it's a scam. Not a great experience!”

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Posted 5 days ago

“difficult to use website, slow, poor customer service. closed my account”

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Posted 1 week ago

“Dogsh!t...that's what it has become.”

Helpful Report

Posted 4 weeks ago

“These guys totally did me dirty! They advertise all over the place that they don't charge ANY fees outside of the 5% selling fee. My brand new guitar was not selling despite me doing everything they told me too. So I lowered the price significantly and it sold. I was expected a fairly small payout , but when I saw how much I couldn't believe it. The buyer paid $330.00 $57 of which was to have it shipped and $25 was tax. It's been over week and I still haven't gotten paid but the amount coming to me is $180! They also charged me $57 for shipping and $25 tax and them another $60 in random charges. Total false advertising they make it impossible to get assistance. Run fast from this place!”

Helpful Report

Posted 1 month ago

“I think they are terrible. Their customer service is the worst. You ask a question and they give you generic answers and if you keep asking them to explain because you're new to the site they disconnect the chat and THEN if you say you really need help and your confused they black ball you somehow and you never get CS again. Really, this is how they are training the CS people to handle confused people???”

Helpful Report

Posted 1 month ago

“Sold my Fender Jazzmaster Custom through Reverb. Funds cleared and was given the clearance from Reverb to release the Guitar. Two days later they emailed to say that the transaction was being reversed and the monies refunded. I’m £2k out of pocket and Reverb refuse to engage. Now I have no sale and no guitar. Avoid at all costs.”

Helpful Report

Posted 1 month ago

“Scammers all through”

Helpful Report

Posted 1 month ago

“Terrible beware of all this fake online investment platform”

Helpful Report

Posted 1 month ago

“One of the most frustrating online selling formats I have ever used. Took two weeks to get paid, 8 days to ship my item and customer service is clearly outsourced. Owned by Etsy, it shows. Simply won't ever use this service ever again and with all the other available options, not sure why anyone would, they take over 5% of your listing.”

Helpful Report

Posted 2 months ago

“Reverb.com are all criminal online services”

Reverb.com 5 star review on 10th June 2025

Helpful Report

Posted 4 months ago

“I got my money back”

Helpful Report

Posted 5 months ago

“Terrible customer service. Marketplace integrity specialists can make sellers feel like a criminal if they have a couple of offsite sales, despite dozens of fulfilled orders otherwise on their platform and thousands of dollars paid in fees. Note this company deals with millions of dollars in sales per week, but cannot offer any phone support, and email support is anaemic and does not exercise any tact.”

Helpful Report

Posted 5 months ago

“Terrible customer service , I would not recommend them !”

Helpful Report

Posted 5 months ago

“I have bought and sold on Reverb for many years, but they will not pay me for my last two sales due to their glitches. Phone support doesn't exist, the chat turns itself off for no reason, online agents take hours to get on the chat, if ever, and email support is very sporadic and unhelpful. The result is that six weeks later, I still don't have the thousands of dollars they owe me. I will never sell on Reverb again.”

Helpful Report

Posted 5 months ago

“I’ve been having trouble in getting a refund. I wasn’t aware that I had to pickup locally. They are in Mississippi and I’m in CALIFORNIA. I asked for a refund. Their customer service is terrible. We time I enter the chat they hang up. I then have to explain myself all over again.”

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Posted 6 months ago

“I will never buy from REVERB again. NEVER. End of story.”

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Posted 6 months ago

“I made one purchase about five years ago and sold one thing a few months ago. I have money from that sale in my account and it will not transfer to my bank. Accounts are connected, confirmation emails of linking received I've tried to contact them two times. About 45 minutes in a chat box each time that abruptly ends with a thank you, I cannot help. Virtually no way to speak to a human. I would not trust them. Find somewhere else to sell.”

Helpful Report

Posted 6 months ago

“I never thought I could get back my stolen coins back until I was referred to Olivercompanyexpert 505-@-g-mail.c()m”

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Posted 7 months ago

“got scammed by online bitcoin traders? report to paybackintld @ G mail . com whatsap live chat+ 44 79 08545298”

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Posted 7 months ago

“They charged $62.13 for a shipping label. Yes $62.13 !!! Then I didn't use it because the shipping cost was too high through the company that they use. Now they won't offer a refund ,only statement credits which I won't use because I will never do business on their site again. I don't recommend using their shipping services. They also do not have customer service phone number, only support through texting and email....”

Helpful Report

Posted 7 months ago

Reverb.com is rated 1.3 based on 408 reviews