Reverb.com Reviews

Name: Reverb.com
Rating: 1.24

1.2 Rating 399 Reviews

5 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.2

Based on 399 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

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“Reverb.com are all criminal online services”

Reverb.com 5 star review on 10th June 2025

Helpful Report

Posted 1 week ago

“I got my money back”

Helpful Report

Posted 2 weeks ago

“Terrible customer service. Marketplace integrity specialists can make sellers feel like a criminal if they have a couple of offsite sales, despite dozens of fulfilled orders otherwise on their platform and thousands of dollars paid in fees. Note this company deals with millions of dollars in sales per week, but cannot offer any phone support, and email support is anaemic and does not exercise any tact.”

Helpful Report

Posted 1 month ago

“Terrible customer service , I would not recommend them !”

Helpful Report

Posted 1 month ago

“I have bought and sold on Reverb for many years, but they will not pay me for my last two sales due to their glitches. Phone support doesn't exist, the chat turns itself off for no reason, online agents take hours to get on the chat, if ever, and email support is very sporadic and unhelpful. The result is that six weeks later, I still don't have the thousands of dollars they owe me. I will never sell on Reverb again.”

Helpful Report

Posted 1 month ago

“I’ve been having trouble in getting a refund. I wasn’t aware that I had to pickup locally. They are in Mississippi and I’m in CALIFORNIA. I asked for a refund. Their customer service is terrible. We time I enter the chat they hang up. I then have to explain myself all over again.”

Helpful Report

Posted 1 month ago

“I will never buy from REVERB again. NEVER. End of story.”

Helpful Report

Posted 2 months ago

“I made one purchase about five years ago and sold one thing a few months ago. I have money from that sale in my account and it will not transfer to my bank. Accounts are connected, confirmation emails of linking received I've tried to contact them two times. About 45 minutes in a chat box each time that abruptly ends with a thank you, I cannot help. Virtually no way to speak to a human. I would not trust them. Find somewhere else to sell.”

Helpful Report

Posted 2 months ago

“I never thought I could get back my stolen coins back until I was referred to Olivercompanyexpert 505-@-g-mail.c()m”

Helpful Report

Posted 2 months ago

“got scammed by online bitcoin traders? report to paybackintld @ G mail . com whatsap live chat+ 44 79 08545298”

Helpful Report

Posted 2 months ago

“They charged $62.13 for a shipping label. Yes $62.13 !!! Then I didn't use it because the shipping cost was too high through the company that they use. Now they won't offer a refund ,only statement credits which I won't use because I will never do business on their site again. I don't recommend using their shipping services. They also do not have customer service phone number, only support through texting and email....”

Helpful Report

Posted 2 months ago

“I purchased a bromo guitar shipped to me with frett buzz and high action would not recommend”

Helpful Report

Posted 2 months ago

“Poor customer service. Was unable to get a refund for a musical instrument that did not work properly. Very frustrating.”

Helpful Report

Posted 2 months ago

“Wrong information”

Helpful Report

Posted 3 months ago

“They are asking for peoples social insurance numbers for identification!!! HUGE RED FLAG.. do not do business with this organization!!!”

Helpful Report

Posted 3 months ago

“Cancelling my reverb account Ive had for many years. Customer service is the worst Ive ever experienced. All they do is pass you off to a chat bot and no real person gives a damn about resolving any issues. Not worth it to give them any fees anymore. Bottom Line is this is a very poorly operated company!!”

Helpful Report

Posted 3 months ago

“At the bar, I was skipped over by one bartender to order food. Then she went to all others to get drinks while the other bartender was lying on the bar. She then left my credit card in the machine and walked away. I went to the front desk to talk to the manager and the woman said there was no one available and I couldn't be helped. For how much I spent on the room you expect better customer service, but the staff does not value their customers!”

Helpful Report

Posted 4 months ago

“I would say most of the guitars advertised by Reverb, either don't match the description, pictures vary in the actual color as well. The Ad might say "sunburst" then you open the ad, and it's blue AND more money. There is no way I would purchase from them. Mistakes happen, however I don't see this in guitar center, e bay, or any other music resale site. It's really fishy”

Helpful Report

Posted 4 months ago

“Kept telling me that the issues were my fault and didn't really want to help me.”

Helpful Report

Posted 4 months ago

“Trying to get someone to call you to try to sort a sale out is impossible. It will only be through chat and email and will take forever. You're also charged unbelievable hidden fees, especially if you sell international. I can't use this site again.”

Helpful Report

Posted 4 months ago

Reverb.com is rated 1.2 based on 399 reviews