Reverb.com Reviews

Name: Reverb.com
Rating: 1.26

1.3 Rating 403 Reviews

5 %

of reviewers recommend Reverb.com

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Metrics

1.3

Based on 403 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 3 star review on 14th September 2025

Olivia

Reverb.com 5 star review on 7th September 2025

Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold my Fender Jazzmaster Custom through Reverb. Funds cleared and was given the clearance from Reverb to release the Guitar. Two days later they emailed to say that the transaction was being reversed and the monies refunded. I’m £2k out of pocket and Reverb refuse to engage. Now I have no sale and no guitar. Avoid at all costs.”

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Posted 4 days ago

“Scammers all through”

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Posted 5 days ago

“Terrible beware of all this fake online investment platform”

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Posted 1 week ago

“One of the most frustrating online selling formats I have ever used. Took two weeks to get paid, 8 days to ship my item and customer service is clearly outsourced. Owned by Etsy, it shows. Simply won't ever use this service ever again and with all the other available options, not sure why anyone would, they take over 5% of your listing.”

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Posted 2 weeks ago

“Reverb.com are all criminal online services”

Reverb.com 5 star review on 10th June 2025

Helpful Report

Posted 3 months ago

“I got my money back”

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Posted 3 months ago

“Terrible customer service. Marketplace integrity specialists can make sellers feel like a criminal if they have a couple of offsite sales, despite dozens of fulfilled orders otherwise on their platform and thousands of dollars paid in fees. Note this company deals with millions of dollars in sales per week, but cannot offer any phone support, and email support is anaemic and does not exercise any tact.”

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Posted 4 months ago

“Terrible customer service , I would not recommend them !”

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Posted 4 months ago

“I have bought and sold on Reverb for many years, but they will not pay me for my last two sales due to their glitches. Phone support doesn't exist, the chat turns itself off for no reason, online agents take hours to get on the chat, if ever, and email support is very sporadic and unhelpful. The result is that six weeks later, I still don't have the thousands of dollars they owe me. I will never sell on Reverb again.”

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Posted 4 months ago

“I’ve been having trouble in getting a refund. I wasn’t aware that I had to pickup locally. They are in Mississippi and I’m in CALIFORNIA. I asked for a refund. Their customer service is terrible. We time I enter the chat they hang up. I then have to explain myself all over again.”

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Posted 4 months ago

“I will never buy from REVERB again. NEVER. End of story.”

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Posted 5 months ago

“I made one purchase about five years ago and sold one thing a few months ago. I have money from that sale in my account and it will not transfer to my bank. Accounts are connected, confirmation emails of linking received I've tried to contact them two times. About 45 minutes in a chat box each time that abruptly ends with a thank you, I cannot help. Virtually no way to speak to a human. I would not trust them. Find somewhere else to sell.”

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Posted 5 months ago

“I never thought I could get back my stolen coins back until I was referred to Olivercompanyexpert 505-@-g-mail.c()m”

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Posted 5 months ago

“got scammed by online bitcoin traders? report to paybackintld @ G mail . com whatsap live chat+ 44 79 08545298”

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Posted 5 months ago

“They charged $62.13 for a shipping label. Yes $62.13 !!! Then I didn't use it because the shipping cost was too high through the company that they use. Now they won't offer a refund ,only statement credits which I won't use because I will never do business on their site again. I don't recommend using their shipping services. They also do not have customer service phone number, only support through texting and email....”

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Posted 5 months ago

“I purchased a bromo guitar shipped to me with frett buzz and high action would not recommend”

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Posted 5 months ago

“Poor customer service. Was unable to get a refund for a musical instrument that did not work properly. Very frustrating.”

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Posted 5 months ago

“Wrong information”

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Posted 6 months ago

“They are asking for peoples social insurance numbers for identification!!! HUGE RED FLAG.. do not do business with this organization!!!”

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Posted 6 months ago

“Cancelling my reverb account Ive had for many years. Customer service is the worst Ive ever experienced. All they do is pass you off to a chat bot and no real person gives a damn about resolving any issues. Not worth it to give them any fees anymore. Bottom Line is this is a very poorly operated company!!”

Helpful Report

Posted 6 months ago

Reverb.com is rated 1.3 based on 403 reviews