Reverb.com Reviews

Name: Reverb.com
Rating: 1.20

1.2 Rating 360 Reviews

4 %

of reviewers recommend Reverb.com

Company Reviews

Questions

Metrics

1.2

Based on 360 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Reverb.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Reverb.com 1 star review on 29th May 2024

Bertymoe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sold an acoustic guitar on this site on December 1, 2024. Payment was made on Monday December 2, 2024. The payment was returned on December 5, 2024. My bank confirmed this. Reverb claims they have not received a bounce back from my bank and will not reissue funds they do. I have sent them notarized ACH from my bank First Horizon Bank several times with no results. They continue to ignore this information and claim they have not received a bounce back of the funds. It APPEARS they are trying to steal my money. Just my humble opinion.”

Helpful Report

Posted 1 day ago

“Worst customer service I've ever seen. Bought eastman e1d back cracked in three places about ten days later. Impossible to contact customer service. Buyer beware Never again”

Helpful Report

Posted 2 days ago

“Unfortunately you can't give them a Zero review. I will be contacting the government till I find an agency that will shut these people down. I sold an item they refuse to pay me not unlike many others on this site. Do not use Reverb you will get screwed”

Helpful Report

Posted 3 days ago

“Worst online shopping experience of my entire life.”

Helpful Report

Posted 1 week ago

“Purchased a bass from them. Been a week and no info on shipping. Cannot talk to anyone on phone. Directs you to a chat line that is probably automated! I will never do business with this scam again, and I suggest no one should!!!!!”

Helpful Report

Posted 2 weeks ago

“Horrible customer service. Bought a cymbal 4 hours away from me. Took 13 days to get to me it was too late it was present. I refused the order and now 15 days later still no refund. I will never use Reverb again. Warning to the buyers!! Gonna be contacting Better Business Bureau to file a complaint on them.”

Helpful Report

Posted 2 weeks ago

“I bought an instrument on reverb last year with no problem. Selling is a different story. I sold my instrument without providing my bank account - I don't want my bank account information floating around and I was naively thinking I could ask for a check. Well, no. So I opened a separate bank account after the item sold and provided that account info. No payment. First they implied they had paid some other account, like I had given them the wrong account number. Then they implied that I had already been paid and was scamming them to get paid twice. Then they put the $ back in the reverb payment account, but still they have not been able to transfer the payment. The instrument was sold over a month ago. Reverb's customer service is via email only, and customer service reps apparently can only communicate with the company via email, so every response requires another "1-2 business days" turnaround. Mostly the customer service messages just thank me for my patience, so that's really nice. I will never use them again.”

Helpful Report

Posted 3 weeks ago

“Twice I've tried to buy from reverb. Both times they charged my card and then cancelled my order, only to have to wait for my money back. I will never try to do any business with these people again. What's the sense.”

Helpful Report

Posted 3 weeks ago

“I bought a guitar through reverb andTulsa guitar co. It was listed as excellent no defects never been owned.The guitar was defective the nut was not cut for the g string could not tune it. It took a while to figure that out. Took it to local guitar shop to have the nut cut and a basic set up ( which should have been done before it was even shipped. Found out the neck was manufactured wrong contacted reverb and Tulsa guitar co both used the excuse too much time had passed to give me a refund. It had only been 30 days from when i received it. Epiphone would not warranty because it was not bought from a Gibson dealer. So now I'm out all the money and stuck with a bad guitar!!!!”

Helpful Report

Posted 1 month ago

“I attempted to buy a speaker. The transaction went through and $408 was debited from my account. 2 days later, still no communication from the seller so I messaged them about when they were going to ship it. It was only then that they told me that it had already been sold. I told them to refund my money immediately and politely asked why it took so long to tell me this. I checked later and my account was suspended. I did NOTHING to warrant it -- nothing that violated any of the terms. This was fraud. Pure and simple.”

Helpful Report

Posted 1 month ago

“Reverb charges many fees, as well as VAT on shipping costs without any previous warning. They do not make any distinction between the revenue you make from selling an item and the shipping costs you have to recoup after the item is shipped, which are not part of the revenue. So they basically charge you VAT on money you do not make. In my opinion this is theft.”

Helpful Report

Posted 1 month ago

“I placed an order on 10/21, and it still has not shipped sent a number of inquiry s and just get a fun around, of no reply, still waiting”

Helpful Report

Posted 1 month ago

“Crooks! Money grabbers. I have sold items and they repeatedly have been keeping my money for a month, giving no explanation as to why. Speaking with customer service is impossible, plus they ask you to do things which do not solve the issue. Do not use REVERB.”

Helpful Report

Posted 1 month ago

“Absolutely a pain to deal with !”

Helpful Report

Posted 1 month ago

“Tried calling but no human to talk to. Very poor customer service. Reverb is just a bulletin board where private music stores advertise their merchandise. No help at all..”

Helpful Report

Posted 2 months ago

“I let a seller know his item was priced almost triple than other sellers,he responded by threatening me repeatedly. I reported this to reverb and yesterday they banned my account. I had 100% review score. I imagine they banned me and not the seller because they make money off him and not me. No explanation given. No confirmation they addressed the other persons threats to wards me ,they only banned me for reporting it”

Helpful Report

Posted 2 months ago

“I was against Reverb in the beginning. The only true way to buy a guitar is to pick it up and play it. But, I dove in and gave it a try about 5 years ago. For the little things, it seems OK. But for actual guitars, or more than likely anything where a signature is required, you can not redirect the package to an authorized drop off point, or ask for it to be held at the facility for pickup. Someone has to be at the address to sign for it. They will not accept the signature on the note they leave when they miss you. So, I have to stay home when they plan to deliver, meaning I have to take time off from work to get my package, which means, it technically cost way more than I actually paid for it. I first called UPS, cuz they said the shipper made that determination, then I communicated with the seller, who had no clue what I was talking about. Finally I talked to Reverb and they confirmed it. Do better Reverb. Unfortunately, buying guitars off of Reverb is really the only way to get a different crop of guitars into local areas. Northeast USA is inundated with Gibson, Fender, Jackson, and PRS. Dean, Kramer, Ovation, Hamer, BC Rich...not so much.”

Helpful Report

Posted 2 months ago

“Poor customer service.”

Helpful Report

Posted 2 months ago

“I have been a Reverb member for more than a decade. Being a Chicago native, I frequently shopped at Chicago Music Exchange, the creators of Reverb.com. My experience with the staff has always been positive. I felt that they were fair and honest, which is a rarity nowadays. Well, now that another entity has acquired Reverb.com, I have seen dramatic increases in their fees and an unfair bias toward buyers when disputes arise. As a seller of high-end gear, I no longer feel safe or protected if a buyer makes bogus claims about items received. Reverb.com ALWAYS sides with the buyer, even if the buyers' claims are unsubstantiated. For this reason, I will only use Reverb.com for inexpensive (”

Helpful Report

Posted 2 months ago

“Luke”s Shop is the Most excellent seller to do business with ! I just picked up a Marshall 1960 Classic 4x12 cabinet from him today, This cabinet is in Pristine condition ! Very happy with my purchase ! 5 Star rating across the board !!!”

Helpful Report

Posted 2 months ago

Reverb.com is rated 1.2 based on 360 reviews