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Reverb.com Reviews

1.2 Rating 317 Reviews

3 %

of reviewers recommend Reverb.com

Company Reviews

1.2

Based on 317 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 27th February 2024

Brett Von Brendel

Reverb.com 1 star review on 27th February 2024

Brett Von Brendel

Reverb.com 1 star review on 9th February 2024

Reverb.com 1 star review on 6th January 2024

Reverb.com 1 star review on 17th March 2023

Reverb.com 1 star review on 15th March 2023

Reverb.com 1 star review on 15th March 2023

16

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RUN....DON'T WALK. GET AWAY FROM IMHO DEN OF THIEVES. 2 of the 3 times I've purchased anything on REVERB, the Sellers charged my account for an item never shipped. Getting a refund is like pulling teeth. Sellers and REVERB bounce you back and forth between them. I'm still missing over $80.00 in non-authorized charges that have not been refunded.”

Posted 7 months ago

“I’ve tried for a week to list something on Reverb. Finially got someone named Lorrie to help and she was no help at all. Left me hanging. I’m going to try to find someone on Mars to sell with. Guarantee it will be easier.”

Posted 7 months ago

“It is the worst… even dodgy!!!”

Posted 7 months ago

“After making two purchases and one sale in 2018, my account was suspended in the five years of inactivity with absolutely no explanation. Supposedly due to a “violation of terms or suspicious activity”. There is no way to successfully contact them for answers. Emails to the company will be met with a bot response claiming that it won’t even reach anyone, and account suspension apparently cannot be discussed via their live chat support. Customer service is virtually nonexistent. Buy your music gear on eBay, Amazon, Sweetwater…literally any other company is 100% worth doing business with instead. F*ck Reverb.”

Posted 8 months ago

“Clunky website, incredibly high selling fees. Sold a piece for 1550 and got 1319. Then the website is a clunky mess. annoying automated customer support that leads to only chat support which they push links back into their customer support page and then just leave the conversation with you hanging. PHone number to the company just hangs up on you. Better dealing with the sketchballs on craigslist than these sketchballs.”

Posted 8 months ago

“Buyer beware I recently tried to purchase a guild de 400 guitar on reverb from Wedgles music store in Denver Colorado for $3400. After my payment cleared the into Reverbs bank they refused to fulfill my order until I sent them photos of my drivers liscense, passport and the front of my credit card. Which I had just paid with. I talked to the FBI who told me it was fraud ulent scam tactic and bot to give them any more information. Within 2 hours my money was refunded instead of them sending me the item I ordered. Very shady and I doubt their ever was a guitar I tried to buy”

Posted 8 months ago

“I bought a fully refurbished wooden clarinet and I love it!! It sounds just like the one I played in highschool and college. I would definitely recommend Reverb. They shipped quickly and it was exactly as they described it to be. Thank you so much for such a quality instrument and a really great price!!”

Posted 8 months ago

“Undisclosed hidden fees. no way to contact them and cannot review seller it's horrible”

Posted 8 months ago

“After no movement on an out-of-country order, it’s like pulling teeth to get a refund. Repetitively being told to wait 48 hours, then told the same thing again 48 hours later. Customer service agents all use a copy-and-paste script when trying to address your issues. The absolute worst, and unacceptable for a modern business. You’re better off waiting to find what you need on the local market.”

Posted 9 months ago

“I bought a Snarling Dogs Wah pedal for which I paid $234.58 from a scammer who calls himself darkodomz who assured me the pedal was fully functional. When I received the pedal I discovered the pedal volume was broken, rendering the pedal useless and immediately contacted reverb who said I had to file a complaint with pay pal. I filed 4 complaints online, each time e receiving a notification that I had not responded, so I called paypal to file for a refund. I later received a notification that my claim had been declined because I failed to respond.”

Posted 9 months ago

“Reverb has decided to issue a refund to a buyer then they decided to take it out of the earnings from a different sale and after that they decided to take it out of my bank account anyway my advice to anyone on here that buys and sells Musical instruments and has gotten taken advantage of by Reverb is reach out to large retailers like Sweetwater Guitar Center Sam Ash and others and let them know how disappointing it is that they do business with Reverb”

Posted 9 months ago

“A spurious Alvarez J-200 which was described as excellent was anything but! Dents, dings and scratches in abundance and the truss rod is maxed out & cannot take the concave out of the neck/finger board can't be adjusted. Seller not willing to refund.”

Posted 9 months ago

“Reverb is trying to charge me back shipping charges on an item I covered all costs for last year. They suspended my account so I cant see any of the trams actions. There chat doesn't work. Cant get a live agent. no posted phone number. No happy, won't be back. Ive had nothing but positive and forthright sales and feedback. What a shame top treat people this way.”

Posted 9 months ago

“I Bought a guitar and it came to me non functioning and the wrong year as listed. Afer a lengthy haggle and my sending videos,and written info in regards to it not functioning and the incorrect year. Reverb said fine, it seems you should be able to return the guitar to the seller. At this time Reverb sends me a return label to send to the seller. Only a fool would be so stupid. Then he would have my money and his guitar back again. Reverb contacted the seller and he refused to accept the return. Where does that leave me? I now have a broken guitar and Reverb can not do a thing to help me. What happened to Reverb's policy to stand behind me. I'll tell you what I think they're doing back there. So, they tell me, we'll help you write a letter to whomever. What a crock of garbage. There is no Reverb help,so do not expect it in any way. I am only one person,but I have gone as far as to announce on stage at certain times, that if you have any intentions to use the company Reverb for any reasons as to buy a guitar such as this,,,,dont. It will not happen and there will be no one to help. I have since ordered 3 other guitars from different sources. I have a large selection aquired over the years,but I will never ever use Reverb for any reason. They are not to be trusted. Believe me and save yourself from all the suffering I went through.”

Posted 9 months ago

“What an absolute rip off. Their Safe Ship product is completely fraudulent. They charge for it yet give the buyer an option whether to use it or instead send it back to the seller take the loss on the item plus all the shipping and listing fees. If you display on your selling page you take returns it means nothing as they force the seller to do so. If the buyer isn't feeling it he/she can do whatever they want when they want because THEY WANT without regard to policy and terms they agreed to and returd goes right along with it. What a criminal organization.”

Posted 9 months ago

“NO RESPONSE, NO PHONE NUMBER, NO SUPPORT, USING AI CHAT WITH NO PEOPLE, SIDES WITH BUYERS LEAVING SELLERS RIP OFFED, DAILY SCAM MESSAGES, NO SECURITY, OUTRAGEOUS SHIPPING FEES ALLOWAY UPS TO RANDOMLY CHARGE FRAUDULENT FEES, NO REPLIES FROM EMAILS, NO SUPPORT, WHAT USED TO BE A SAFE SITE FOR MUSICIANS HAS BECOME A BUS RIDE WITH RANDOM PASSENGERS. SAD TO SEE THIS AND ABSOLUTELY NO ONE TO CALL. RAISED FEES 25% THEN CUT SERVICE 80%. USED TO LOVE REVERB NOW A WAISTLAND AND NO INTEREST IN CUSTOMERS”

Posted 9 months ago

“Reverb is horrible and pretty much screwed me over. Here's my story this was my first time ever using reverb because it was recommended to me by a good friend. This will also be my last due to their customer service and how unorganized they are. I sold equipment on reverb and it has been a huge headache. I shipped the item to the buyer and the buyer missed 3 delivery attempts and it was sent back to me. I got it back and the box was in really bad shape but the item was ok. The guy never received the item and the funds aren't released until he receives it. I got an email saying that I'm going to receive a refund and I was confused since I was the seller. I then got $3300 deposited in my bank account and was confused so I reached out to them. They had no records of them depositing $3300 in my account. So when you sell something on reverb and the item is returned you get to keep the money that you paid for shipping. I have been back and forth for 3-4 weeks with reverb customer service about this and they took the money back out of my account and didn't give me the full amount that I paid for shipping. They are literally a multi-million dollar company and they just got bought by Etsy not long ago. They are arguing with me for the amount of shipping that I was supposed to get. Then they sent me a partial refund for shipping so I reach out to them and they say that they are charging me a 5% reverb fee on the shipping.. wtf?? The greed is real. Never using reverb again and I don't recommend them. They are a mess and very disorganized..”

Posted 9 months ago

“Find another way to sell your gear! I had sold something in the past from Reverb and it went smoothly. I recently posted an ad for another item I am selling. Within 10 minutes I had a potential buyer respond. They mentioned they were having trouble buying my product and that Reverb told them that I had to update something on my end to verify my sellers account. It was a total phishing scam and I knew it. I contacted Reverb to let them know that a fake buyer tried to scam me and explained what the scam was. Next thing I know, they take my listing down and say my account is under a 3 day review. No explanation, no cause, nothing! I am livid to say the least. Their support is non-existent and extremely poor. I am still waiting for an explanation. If anything they should be rewarding me for dealing with a scammer and detailing their actions to help avoid other customers on their site from dealing with the same thing. I've lost hope in Reverb.com. Find another way to sell your gear. This company is a joke!”

Posted 10 months ago

“I recently sold a Warwick Bass and Reverb just kept my money. THIS COMPANY IS A SCAM RIP-OFF. Zero Customer Service (No Phone). Meanwhile CEO David Mandelbrot is enjoying millions off the backs of unsuspecting Sellers. I Filed a Complaint with the Illinois Attorney General, Federal Trade Commission and now the U.S. Attorney's Office in Chicago. Don't believe the "Great company" phony reviews, I bet they are disguised employees of the company acting in furtherance of their fraudulent conduct. This company needs to be shut down.”

Posted 10 months ago

“I have had a number of problems now with reverb. An empty box arriving at my door, false trademarks on amplifiers, and now an amp with no protection in a box to small showing up with broken switches and no power. Each time a refund has been like pulling teeth. This time they finally provoked a review by outright lyiing to me about our earlier conversations and procrastinating beyond their five day resolution "guarantee." I'm done with the site. BUYER BEWARE”

Posted 10 months ago

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Reverb.com is rated 1.2 based on 317 reviews