Reverb.com Reviews

Name: Reverb.com
Rating: 1.23

1.2 Rating 394 Reviews

5 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.2

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been having trouble in getting a refund. I wasn’t aware that I had to pickup locally. They are in Mississippi and I’m in CALIFORNIA. I asked for a refund. Their customer service is terrible. We time I enter the chat they hang up. I then have to explain myself all over again.”

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Posted 1 week ago

“I will never buy from REVERB again. NEVER. End of story.”

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Posted 2 weeks ago

“I made one purchase about five years ago and sold one thing a few months ago. I have money from that sale in my account and it will not transfer to my bank. Accounts are connected, confirmation emails of linking received I've tried to contact them two times. About 45 minutes in a chat box each time that abruptly ends with a thank you, I cannot help. Virtually no way to speak to a human. I would not trust them. Find somewhere else to sell.”

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Posted 3 weeks ago

“They charged $62.13 for a shipping label. Yes $62.13 !!! Then I didn't use it because the shipping cost was too high through the company that they use. Now they won't offer a refund ,only statement credits which I won't use because I will never do business on their site again. I don't recommend using their shipping services. They also do not have customer service phone number, only support through texting and email....”

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Posted 1 month ago

“I purchased a bromo guitar shipped to me with frett buzz and high action would not recommend”

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Posted 1 month ago

“Poor customer service. Was unable to get a refund for a musical instrument that did not work properly. Very frustrating.”

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Posted 1 month ago

“Wrong information”

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Posted 2 months ago

“They are asking for peoples social insurance numbers for identification!!! HUGE RED FLAG.. do not do business with this organization!!!”

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Posted 2 months ago

“Cancelling my reverb account Ive had for many years. Customer service is the worst Ive ever experienced. All they do is pass you off to a chat bot and no real person gives a damn about resolving any issues. Not worth it to give them any fees anymore. Bottom Line is this is a very poorly operated company!!”

Helpful Report

Posted 2 months ago

“At the bar, I was skipped over by one bartender to order food. Then she went to all others to get drinks while the other bartender was lying on the bar. She then left my credit card in the machine and walked away. I went to the front desk to talk to the manager and the woman said there was no one available and I couldn't be helped. For how much I spent on the room you expect better customer service, but the staff does not value their customers!”

Helpful Report

Posted 2 months ago

“I would say most of the guitars advertised by Reverb, either don't match the description, pictures vary in the actual color as well. The Ad might say "sunburst" then you open the ad, and it's blue AND more money. There is no way I would purchase from them. Mistakes happen, however I don't see this in guitar center, e bay, or any other music resale site. It's really fishy”

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Posted 2 months ago

“Kept telling me that the issues were my fault and didn't really want to help me.”

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Posted 2 months ago

“Trying to get someone to call you to try to sort a sale out is impossible. It will only be through chat and email and will take forever. You're also charged unbelievable hidden fees, especially if you sell international. I can't use this site again.”

Helpful Report

Posted 2 months ago

“Before the sale of my product, they asked me to update my debit card information. After the sale, they sent the product to the wrong institution. I asked support why they need my debit account information if they aren't going to send it to them. Support "May A." stated that they needed my debit card to bill me for my sale. Bill me for the sale that was already billed out of the sale itself?????? That makes no sense, why would I be billed for anything external when they take the money out of the sale itself?????? Instead they sent my money to a wrong account forcing me to wait up to TWENTY DAYS when I need this money YESTERDAY. I don't want to sell my gear, but I sure do like being able to pay my bills. Seriously NEVER again. NEVER even EBAY has you VERIFY”

Helpful Report

Posted 3 months ago

“Hard ass company. Ordered cover for Fostek headphones. Sent metal headband. When rep called back (firm does not answer with humans, only takes callback #) he said forget it, proper item still backorder. Dumb me. Only thing that arrived was a $50+ charge, which I disputed and lost (thanks Jessica) as I misplaced the metal band. Found it and Jessica did not prove a RA. Really, really advise shopping elsewhere...preferably somewhere that answers, not screens, customers. Oh, bought splendid cover and pads elsewhere.”

Helpful Report

Posted 3 months ago

“Worst company have delt with in my life zero customer service besides a AI that is same thing over and over won't remove my data been 2 weeks still not heard from a human besides the one that suspended account for zero reasons. Please check out all the thousands of horrendous horrible customer experiences reviews and bbb and why 3rd Google search is how to delete app. Sad only california has protections for data but still abusing my rights. If like to join Facebook page reverb sucks for grouping experiences and reviews. Was on site less than week and sold a 1968 d35 4800 martin and then just ended listing and suspended account . Site was super glitchy think was reason removed cause only 2 pics got downloaded and was first day on site when got home to fix and direct buyer was removed and won't let me relist spend 4 hours trying to correct and get buyer his guitar, only to get suspended and site just goes in circles never able to do anything. I'm and happy guy but still erks me week later”

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Posted 3 months ago

“I highly don't recommend Trust pilot for so long now i have been battling with depression because i lost a lot in crypto and i was highly frustrated i am so glad i came across a recovery expert call Mrs. Oliver she really help me retrieve everything i have lost in Trust pilot she can also help you recover whatever you have lost in crypto via *** olivercompanyexpert 505 @ gmail .com or whaps +44 7438 687 236”

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Posted 3 months ago

“Item arrived broken, been in the process of getting a refund for two months thus far despite full proof. The website seems to favour the seller in these situations. I am having to wait while the seller files a claim with the courier as opposed to sending the item back to them first and receiving a refund.”

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Posted 4 months ago

“Could’nt make an offer on a item. Customer wouldn't help. Im finished.”

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Posted 4 months ago

“Everything with this site is a nightmare. First purchase arrived broken. I was told credits are the best solution. Tried to use credits, then waited for a refund because the item was out of stock. Then I bought just anything to resell on eBay since no refund was coming. Then I get a message my password was compromised and trying to change it, each URL was bad. My God. This place is a scam. Run far away from it. Delete your card # before deleting your account because I’m sure there will be problems there too.”

Helpful Report

Posted 4 months ago

Reverb.com is rated 1.2 based on 394 reviews