Reverb.com Reviews

Name: Reverb.com
Rating: 1.18

1.2 Rating 317 Reviews

3 %

of reviewers recommend Reverb.com

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Metrics

1.2

Based on 317 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 27th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a damaged guitar a week ago and Reverb still will not give me a refund or a return label. Horrible customer service. They could care less. Never buy from them. Lie about how long it will take.”

Reverb.com 1 star review on 11th November 2022

Helpful Report

Posted 1 year ago

“I recently sold several items on Reverb and was totally shocked and dismayed by the amount of fees and charges that are hidden and they deduct from the sale of your gear!!!!! I sold an item for over $600 and walked away with less than $500!!!! And all they reference is a 5% fee!!! Total rip-off plus takes 4-5 days to get your money! So disappointed!”

Helpful Report

Posted 1 year ago

“I have a been a seller and buyer on Reverb for year with no issues ever! My companyLefTropolis Guitars has nothing but 5 star reviews on Reverb. I have been consistentlyharassed by scammers trying to setup meeting with me to purchase outside of reverb.These are attempts to set users up for theft which could potential result in bodily harm.Reverb collects millions of dollars form users but fails to protect their privacy and safetyfrom scammers. After being consistently harassed by a scammer, seeking to defraud me by setting up a in person meeting to steal my equipment that I had for sale. I respondedto the criminal using the fake account, stating his actions were stupid that i and any oneelse would defend themselves against theft. For this I was permanently banned. Reverballows fake user accounts and sellers to be harassed and then they cancel the accountsof legitimate users when they respond or complain to Reverb. This is an abuse of myrights as a user to be able to use the platform is safe and fraud free environment.However Reverb has no loyalty to its loyal customers who earned them money as long as everything stays quit and no one know the number of thefts and crimes committed across the country because of their inability to protect their users. Please see the attached files from scammers trying to get me to email them outside of the platform or meet them in public. I have faced and had to deal with on a almost daily basis. There ares several others. these are just some of them from the past 60 days. I have not violated any polices against a real Reverb User or staff. I was banned for responding to a FAKE user with a Fake account who Reverb themselves banned from the site. Reverbs communication policy applies to staff and active legitimate user accounts on Reverb. I violated no policy for legitimate or active users. i was responding to scammers who were a threat to me and my property. i have the legal right to do that.”

Helpful Report

Posted 1 year ago

“This is a terrible company. They started because the founder thought eBay had poor service; however, eBay is a million times better than this joke of a marketplace. I do not recommend using Reverb. If you have any issues, they are no help and will drag things out over the "5-business days" to make you wait. Also, you only get chat bots, not people you can work with or speak to.”

Helpful Report

Posted 1 year ago

“Do not use, they are thieves. I sold 2 items on their site, a total of over £500. All of my bank and personal details had been entered carefully and double checked. After the items had been sold the 'my earnings' section of my account showed that the money had been paid to my account. After weeks of still not having the money I decided to email their support (this took a long time to find and is very difficult to do and get a response). I was then fobbed off and told I had entered my account details incorrectly which was not the case. I now can't get a response or a resolution and am £540 out of pocket.”

Reverb.com 1 star review on 12th December 2020

Helpful Report

Posted 3 years ago

“Terrible seller experience. Reverb hold money paid by customer until id is verified. Have tried to do this multiple times but passport is rejected as is other uk government id. Help desk cannot say why and cannot do anything about it. Avoid this site.”

Helpful Report

Posted 3 years ago

“I paid, never received the right poster, and never received a refund. They replied that they'd correct mistake, but never did and stopped responding. Truly a market of theft. Bad bad business!”

Helpful Report

Posted 1 year ago

“Despite receiving damaged item, supplying several pictures of clear damage, and messages from seller admitting it was damaged, Reverb ignored their own policies and did not honor a return. Buyer beware when dealing with large sellers that Reverb profits greatly from.”

Helpful Report

Posted 1 year ago

“Horrible customer service almost impossible to delete my information and account this is a privacy concern as well. My credit card information and my bank information should be my control and not yours. I will never use your service again.”

Helpful Report

Posted 1 year ago

“Absolutely horrible company. Bot-based customer service, the most maddening experience I have ever had buying something online. The idiots running Reverb.com aren't going to have any customers running a site based on selling items to artistic people with no human interaction. Their business model is just as dumb as the day is long. Talk about being out of touch with your customers. If you expect to chat or email with an actual human, expect the lag time to be about a week or so. 0 stars. Zero.”

Helpful Report

Posted 1 year ago

“I have been waiting 9 days to get paid for merchandise I sold on reverb. I had navigate through a maze to find customer service. They only have chat, no phone. Shady. I have dealt with 3 people. One emailed me back to ask if I got paid. I sadi no and have not heard back. I have requested my funds be transferred 4 times now on the website. I have filed a BBB complaint. Not only that, they take almost 18% of your sale for themselves. Somebody's getting paid! Will never sell there again and will only buy if ABSOLUTELY necessary. They seem to have the market cornered. I don't see how with their horrendous service.”

Helpful Report

Posted 1 year ago

“I ve been a seller since reverb was founded and I've just been suspended for repling to a scamer. Yes I used a N word to Id him! They have scamers are all over this place now . I listed a item and quickly got requests to email my father, he wants it! These people need to be cleaned of the site so us sellers that have done 80k this year can work here! No they suspended me! Advoid selling here there postage calculator is a scam to. They is no way to ship 10 oz's unless you convert it to Kgs. Othere wise it is 1 oz then they charge you for incorrect weight! A scam that they won't fix as it makes money for them. Also UPS insures all shipment foir 100.00 automatially but if you don' t use Reverb shipping you are not covered at all. Clearly a antitrust violation! I want to file a class action sue on them for these attacts on us!”

Helpful Report

Posted 1 year ago

“I have been on reverb for years with no issues. My company LefTropolis has 5 star reviews. Yet my account was abruptly closed with no warning and no clear reason why! All I received was a template gauge email but no details I what policy I violated or any warning. I have sent several emails to customer support and received 0 responses from Reverb. I have $7500 in payments that I have not received. Even though the customers have received their equipment and left me 5 star reviews! I have a 5k refund due to me from equipment returned to the seller. He has the return but I have received no payment! Reverb exploits sellers and musicians by guaging its clients with ever increasing fees. Yes they are so overwhelmed with complaints they don’t even have a customer service number you call to resolve issues! Their customer service team does not respond to emails. They have inexperienced brainless leadership & staff working there who close accounts with no due process or warnings and totally destroy the years of investment a quality seller has invested in the platform. They should be investigated and a class action lawsuit should filed for overcharging sellers and the lack of customer support needed. Im contacting my lawyer Monday morning! Their incompetence has cost me thousands in sales and they are refusing to pay me money I rightfully earned!”

Helpful Report

Posted 1 year ago

“Sold an item 2 months ago and still no payout from Reverb.com despite numerous communications with them and supervisors in support. Do Not Use Reverb.com.”

Helpful Report

Posted 1 year ago

“First time using Reverb. Seller never shipped after 5 days. Told they couldn't find the item! Got a refund and wasted my time.”

Helpful Report

Posted 1 year ago

“Magic Pedal seller kept toying with my 4 offers for a guitar, by not responding. He did, saying he was busy. I did get a response from seller saying he thought the guitar was worth "twice" as much. I ordered it finally full price and within hours, received a guitar no longer available message. I made chat contact with Reverb, Karla D., which isn't an easy feat as one is directed to a virtual chat assistant. I sent my complaint of this passive aggressive seller to Karla D., in chat. Before I knew it, she ended the cha t session, apparently uninterested in any complaints. Poor business practices from Reverb and the seller, Magic Pedal in this case. Can this happen to someone else, looking for a piece of equipment? I get it, keep your buyer frustrations to yourself!”

Helpful Report

Posted 2 years ago

“No customer service. If you need any assistance, first you waste like half an hour searching for any contact in vain. They recommend the chat dozens of times in their help pages, but obviously there is no chat, neither any clear explanation whether it's available only in office hours, or has been suspended. They just try every nasty trick to avoid giving support to customers. I guess it's a nice boost for their profit but a huge waste of time for customers.”

Helpful Report

Posted 2 years ago

“Very bad experience with a guitar that I purchased that the electronics were not working and I had to send it back. They tried to tell me that they were working but of course it was a lie. They don’t inspect the instruments that they sell they just try to get rid of them.”

Helpful Report

Posted 3 years ago

“The customer service is somewhere between terrible And utterly non-existent. I’ve been using Reverb for years but recently, when you need someone to resolve an issue, there’s no one to actually help you. Disgraceful.”

Helpful Report

Posted 3 years ago

“Reverb.com is the absolute worst place to sell musical instruments on Earth. They will take your money for 7 years, as you helped build their brand, but even with a flawless record, they will cut your throat and ban you as soon as you question their word or motives, or make them have to spend any time at all with an issue you did not create. I guess you have to sell several hundred-thousand dollars worth or gear per month before they gulp you like they do a new user/buyer with zero record at all. There are just as many scammers as on eBay now on reverb.com and they don't care, as long as they're getting paid. Pathetic how Etsy ruined a once awesome platform in 2-3 months. Reverb.com is now unrecognizable in reference to its former self. Shameful.”

Helpful Report

Posted 3 years ago

Reverb.com is rated 1.2 based on 317 reviews