“Paid for a Yamaha amp was overcharge on my card then charged shipping twice then when deliver came they want over 400 for tariff fee so a used 350.00 amp they wanted 0ver 800.00 for so I told UPS who wanted 450.00 for tariff cash or check on delivery I told them to send it back. I was not notified of any extra cost they sent it back. Now the seller and reverb want me to pay 450.00 for nothing for a used amp that is worth 150.00 I said no they suspended my account I do thousands of dollars of business with reverb I’m just a buyer what fools they are. I’m lawyering up I’m so upset.”
“I sold 2 items and they've had that money for about a week now. They tell me that they have to go through some process to 'approve' me in order to release the funds. I have perfect reviews on the site from others I've worked with. Chat is basically AI and those that don't give a F*#@. Well, see ya Reverb. Maybe you should care a little more about your terrible ratings before other mediums take over your gig. So many avenues to do things, trust me you don't have the market cornered. No more business from me that's for sure. And if anyone reads this, PLEASE stay away.”
“Sorry to hear that you had a bad experience with Reverb.com, What went wrong?
The customer service is cold like a machine and offers zero help. Watch Metropolis it's cold too.”
“Purchased an amp through V verb with a buyer. The buyer had pictures of the amp that looked really good but when the amp arrived at my home, the amp was damaged contacted the seller. He said he had purchased shipping insurance and that I need to contact support I contacted support and giving me the option to get it repaired at their expense or $75 off the purchase correct me if I’m wrong if the amp was insured, why am I getting the runaround on getting a refund from the the seller and reverb when it was an insured product and reverb also ensures all transactions which they do not. I had to result for a credit card dispute so that’s in progress. As of now this company has some really bad reviews from what I’m seeing, I will no longer be doing business with this place”
“Terrible the worst!
Checkout never worked on a purchase.
Big waste of time. The seller Chicago Music, lights are on but nobody's home.
They don't answer the phone. Not sure if it's a scam.
Not a great experience!”
“These guys totally did me dirty! They advertise all over the place that they don't charge ANY fees outside of the 5% selling fee. My brand new guitar was not selling despite me doing everything they told me too. So I lowered the price significantly and it sold. I was expected a fairly small payout , but when I saw how much I couldn't believe it. The buyer paid $330.00 $57 of which was to have it shipped and $25 was tax. It's been over week and I still haven't gotten paid but the amount coming to me is $180! They also charged me $57 for shipping and $25 tax and them another $60 in random charges. Total false advertising they make it impossible to get assistance. Run fast from this place!”
“I think they are terrible. Their customer service is the worst. You ask a question and they give you generic answers and if you keep asking them to explain because you're new to the site they disconnect the chat and THEN if you say you really need help and your confused they black ball you somehow and you never get CS again. Really, this is how they are training the CS people to handle confused people???”
“Sold my Fender Jazzmaster Custom through Reverb. Funds cleared and was given the clearance from Reverb to release the Guitar.
Two days later they emailed to say that the transaction was being reversed and the monies refunded. I’m £2k out of pocket and Reverb refuse to engage.
Now I have no sale and no guitar.
Avoid at all costs.”
“One of the most frustrating online selling formats I have ever used. Took two weeks to get paid, 8 days to ship my item and customer service is clearly outsourced. Owned by Etsy, it shows. Simply won't ever use this service ever again and with all the other available options, not sure why anyone would, they take over 5% of your listing.”
“Terrible customer service. Marketplace integrity specialists can make sellers feel like a criminal if they have a couple of offsite sales, despite dozens of fulfilled orders otherwise on their platform and thousands of dollars paid in fees.
Note this company deals with millions of dollars in sales per week, but cannot offer any phone support, and email support is anaemic and does not exercise any tact.”
“I have bought and sold on Reverb for many years, but they will not pay me for my last two sales due to their glitches. Phone support doesn't exist, the chat turns itself off for no reason, online agents take hours to get on the chat, if ever, and email support is very sporadic and unhelpful. The result is that six weeks later, I still don't have the thousands of dollars they owe me. I will never sell on Reverb again.”
“I’ve been having trouble in getting a refund. I wasn’t aware that I had to pickup locally. They are in Mississippi and I’m in CALIFORNIA. I asked for a refund. Their customer service is terrible. We time I enter the chat they hang up. I then have to explain myself all over again.”
