Reverb.com Reviews

Name: Reverb.com
Rating: 1.24

1.2 Rating 399 Reviews

5 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.2

Based on 399 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Before the sale of my product, they asked me to update my debit card information. After the sale, they sent the product to the wrong institution. I asked support why they need my debit account information if they aren't going to send it to them. Support "May A." stated that they needed my debit card to bill me for my sale. Bill me for the sale that was already billed out of the sale itself?????? That makes no sense, why would I be billed for anything external when they take the money out of the sale itself?????? Instead they sent my money to a wrong account forcing me to wait up to TWENTY DAYS when I need this money YESTERDAY. I don't want to sell my gear, but I sure do like being able to pay my bills. Seriously NEVER again. NEVER even EBAY has you VERIFY”

Helpful Report

Posted 4 months ago

“I invested the sum of $ 708,800 worth of Bitcoin with a cryptocurrency company I met online. After a couple of weeks, my initial investment had increased from $708,800 to $592,650. This felt so good as the investment grew rapidly in just a few weeks. When it was time to retire, my withdrawal request was denied, all effort to make withdrawal declined, then I realized I had been ripped off. Thanks to mrs Oliver for coming to my rescue, she helped recover my lost crypto currencies back to my wallet. You can also reach out to them via email- (Olivercompanyexpert 505 @ gmail . Com ) Call them on Whatsapp: +44 (7438) 68 7236”

Helpful Report

Posted 4 months ago

“Hard ass company. Ordered cover for Fostek headphones. Sent metal headband. When rep called back (firm does not answer with humans, only takes callback #) he said forget it, proper item still backorder. Dumb me. Only thing that arrived was a $50+ charge, which I disputed and lost (thanks Jessica) as I misplaced the metal band. Found it and Jessica did not prove a RA. Really, really advise shopping elsewhere...preferably somewhere that answers, not screens, customers. Oh, bought splendid cover and pads elsewhere.”

Helpful Report

Posted 4 months ago

“I lost 640 pounds worth of BTC to a scam broker and felt hopeless until I found Oliver Recovery Agency. Their team was professional, reliable, and worked tirelessly to recover my funds. I was amazed at how quickly they resolved my case. If you’ve been scammed, don’t hesitate to contact them. Email: Olivercompanyexpert 505 @𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 or WhatsApp: +44 (7438) 6872 36 Highly recommended Mrs Oliver”

Helpful Report

Posted 5 months ago

“Worst company have delt with in my life zero customer service besides a AI that is same thing over and over won't remove my data been 2 weeks still not heard from a human besides the one that suspended account for zero reasons. Please check out all the thousands of horrendous horrible customer experiences reviews and bbb and why 3rd Google search is how to delete app. Sad only california has protections for data but still abusing my rights. If like to join Facebook page reverb sucks for grouping experiences and reviews. Was on site less than week and sold a 1968 d35 4800 martin and then just ended listing and suspended account . Site was super glitchy think was reason removed cause only 2 pics got downloaded and was first day on site when got home to fix and direct buyer was removed and won't let me relist spend 4 hours trying to correct and get buyer his guitar, only to get suspended and site just goes in circles never able to do anything. I'm and happy guy but still erks me week later”

Helpful Report

Posted 5 months ago

“I highly don't recommend Trust pilot for so long now i have been battling with depression because i lost a lot in crypto and i was highly frustrated i am so glad i came across a recovery expert call Mrs. Oliver she really help me retrieve everything i have lost in Trust pilot she can also help you recover whatever you have lost in crypto via *** olivercompanyexpert 505 @ gmail .com or whaps +44 7438 687 236”

Helpful Report

Posted 5 months ago

“I made several successful investments with some brokers online before losing 80% of my savings to the trading broker. It cost me so much money and pain to invest in a broker that was not even real. But All thanks to, PAMELA EXPERTS for helping recover all my losses back '' PamelaExperts @ gmail. com '' am currently investing with them because they are reliable.”

Helpful Report

Posted 5 months ago

“After 3 successful trades, I got scammed £25, 000 cumulatively. I will advise you all not to invest your hard earned money on Reverb.com It’s all facade as they lure you into investing a lot of money and then steal it at once. I got help to fight back hard till I recovered my money after months of agony and depression. I am willing to share my experience with other victims who might need help.? “ I am glad to share this insightful article of how I recovered my £87050 lost from Reverb.com and £5100 from Key markets net. I honestly didn’t believe they were scam brokers until they took all my money and denied me access to withdrawals. Reading reviews made me realize I was not the only victim. A friend of mine told me about Oliver expert (Olivercompanyexpert 505 @ gmail. com), so I did research and contacted them. They helped me a lot in getting my money back. No matter how legitimate the trading platform may seem, anyone wishing to get into trading should always conduct a legal search on the platform.you can also reach them on WhatsApp +44 - 74- 38- 68- 72- 36”

Helpful Report

Posted 5 months ago

“I recommend anyone who lost their money to an online scam or whom wants to gain more knowledge on how to invest and trade on crypto contact wiki desk support to help get your money or bitcoin back at { PamelaExperts @ gmail. Com} Whatsapp : + 1-319-429-93-96”

Helpful Report

Posted 5 months ago

““I file a complaint against this platform and get back a refund if whatever you lost to this criminals, I was able to get back 14,000$ stolen by Reverb.com visit Olivercompanyexpert 505 @ g mail.com? Allen Cross do you know it possible to get back your funds from Reverb. Com there a recovery company capable of calling that shot and getting it done.”

Helpful Report

Posted 5 months ago

“Item arrived broken, been in the process of getting a refund for two months thus far despite full proof. The website seems to favour the seller in these situations. I am having to wait while the seller files a claim with the courier as opposed to sending the item back to them first and receiving a refund.”

Helpful Report

Posted 5 months ago

“Could’nt make an offer on a item. Customer wouldn't help. Im finished.”

Helpful Report

Posted 5 months ago

“Everything with this site is a nightmare. First purchase arrived broken. I was told credits are the best solution. Tried to use credits, then waited for a refund because the item was out of stock. Then I bought just anything to resell on eBay since no refund was coming. Then I get a message my password was compromised and trying to change it, each URL was bad. My God. This place is a scam. Run far away from it. Delete your card # before deleting your account because I’m sure there will be problems there too.”

Helpful Report

Posted 5 months ago

“They try to harvest sensitive data to sell them to data broker and or criminal?! They ask me my passport copy to finalise my transaction! what to hek is that, credit card provider already verified the transaction! Really shady business Will never use Reverb store again!!”

Helpful Report

Posted 5 months ago

“Use to be a great place to buy and sell. No longer as they are all about how much they can make. This has turned sellers into angry people who at times just don't like answering legitimate questions. I have experiences some sellers who vent their s@##t personality via email. So in closing F reveb.com.”

Helpful Report

Posted 6 months ago

“I sold an acoustic guitar on this site on December 1, 2024. Payment was made on Monday December 2, 2024. The payment was returned on December 5, 2024. My bank confirmed this. Reverb claims they have not received a bounce back from my bank and will not reissue funds they do. I have sent them notarized ACH from my bank First Horizon Bank several times with no results. They continue to ignore this information and claim they have not received a bounce back of the funds. It APPEARS they are trying to steal my money. Just my humble opinion.”

Helpful Report

Posted 6 months ago

“Worst customer service I've ever seen. Bought eastman e1d back cracked in three places about ten days later. Impossible to contact customer service. Buyer beware Never again”

Helpful Report

Posted 6 months ago

“Unfortunately you can't give them a Zero review. I will be contacting the government till I find an agency that will shut these people down. I sold an item they refuse to pay me not unlike many others on this site. Do not use Reverb you will get screwed”

Helpful Report

Posted 6 months ago

“Worst online shopping experience of my entire life.”

Helpful Report

Posted 6 months ago

“Purchased a bass from them. Been a week and no info on shipping. Cannot talk to anyone on phone. Directs you to a chat line that is probably automated! I will never do business with this scam again, and I suggest no one should!!!!!”

Helpful Report

Posted 6 months ago

Reverb.com is rated 1.2 based on 399 reviews