Reverb.com Reviews

Name: Reverb.com
Rating: 1.23

1.2 Rating 394 Reviews

5 %

of reviewers recommend Reverb.com

Company Reviews

Questions

Metrics

1.2

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Reverb.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after spending nearly 5 years building my store, my domain gets hacked and I have to shut it off. I have a backup email to keep my store open. so I thought. Reverb customer support is worthless. now all the time I've spent building a store with 100% positive customer reviews, now I have to seek another storefront. thanks for nothing reverb.”

Helpful Report

Posted 1 year ago

“I posted my ad like they said in compliance give them all my bank information, gave them my credit card information, give my emails phone number everything and all I can talk to is AI and never get an answer I got a dozen emails from Reverb saying you're getting there you're getting there you're close but I'm not in good standing I've done everything but giving them a pint of blood so I withdrew my ad from Reverb which took me quite a while to get it put together professionally and I'll never visit that site again I'm done, and I'm sorry that it had to go that way. Rick Jacksonville Florida”

Helpful Report

Posted 1 year ago

“Can't even make a purchase here! First time using this site and I make a $2K+ purchase. First says purchase didn't go through, but I received a message from my bank that did. Turns out it didn't go through so I purchase again and two days later receive an email that my purchase was cancelled and to contact support. I contact support and am told that my "concern is already escalated to our internal team. The email that you have received is from them. To avoid confusion for this order, I will relay to them that you have reached out... They will contact you within 24-48 hours regarding this." Sorry, not waiting another two days to find out how I might be able to successfully make a purchase here.”

Helpful Report

Posted 1 year ago

“not safe and not protected to purchase from not safe to purchase from, you are not protected, not at all! i purchased a mirage subwoofer and it arrived not working, try to return it and they will do their best -------- to give you hard time! to discourage you from returning the defective item. lucky it was only $100 which i can afford to treat it as giving money to beggars. will never use them again and will not recommend them to anyone.”

Helpful Report

Posted 1 year ago

“I bought a pedal which needed an adapter. The adapter came in and the pedal was completely dead. No refund because it was over 3 days. That's $584 down the drain. Reverb SUCKS!!!”

Helpful Report

Posted 1 year ago

“Their company is a freaking joke. It's so hard to just make a simple purchase. They freeze accounts, they send confirm e-mails and only give four hours to reply or they cancel your order. Then they send codes with nowhere to type them. I'd love to get my hands on whomever is responsible for all of this. Bloody POS.”

Helpful Report

Posted 1 year ago

“Poor customer service plus the guitar was not as described in the guitar was not tunable due to bad tuning machines; and it was said to be in good condition”

Helpful Report

Posted 1 year ago

“Worst customer support ever. They let scammers sell broken items as new and when you contact them to solve the problem. They just answer that you only have 14 days protection. Now it's your responsibility to fix the item by yourself. And the worst part. I contacted PayPal and they threaten me to ban my account from reverb if I continued requesting buyer protection from PayPal. And they finally ban my IP and data from Reverb. Shameful.”

Helpful Report

Posted 1 year ago

“I received confirmation of my order, so I didn't think another action would be needed on my behalf. Turned out I had to confirm my phone number bit didn't see that email they sent *after*. Got refunded... for less than what I paid. Order a 2nd time. Seller announces 56$ shipping fee. No problem. Until the carrier asked for 410$ duties fee on top of it. I send it back. Seller keeps the shipping fee AND 15% of the amount of the order. Don't ever do business with Reverb or its sellers.”

Helpful Report

Posted 1 year ago

“I lost almost 400 dlls just because a buyer changed his mind about buying a guitar. Reverb never takes the hit seller does”

Helpful Report

Posted 1 year ago

“After selling five guitars and buying two on Reverb I have to say that they are very disappointing as an organization. 1. Their fees are very high with cloaked costs like a 4.19% fee for processing a buyer’s credit card. When you add all the costs you might get shocked at how little remains of the sale price. 2. In my case they sat on my funds for well over two weeks, even after the guitar was delivered and my buyer confirmed receipt and gave me five stars. I believe they profit from these delays by using their client’s money to garner interest for themselves. 3. They seem to make up new policies to suit their desire to sit on “pending funds”, and these policies are not clear when one begins the process. I will never use reverb again and warn others against them”

Helpful Report

Posted 1 year ago

“Poor management. Sent my products to the wrong location. I paid with PayPal which displayed my local address. Then said my address issue is my fault. I was told to be concerned about quality of product they send you. Don't order anything from them.”

Helpful Report

Posted 1 year ago

“Happiness team ? Are unable to use a telephone it seems Purchased ARTIST 20 WATT TWEED Amp Looked great comparison sites sound very good Light weight valve amp.Tracking sent message Goods Shipped to arrive Shortly. As it was a Aussie amp I took note to mean Shipped After s few days informed amp left at cottage down the way from our bungalow .A Mr Jones took amp 1 there is no one at address well known to us 2 due to previous issue not really safe to collect 3 Could see the cardboards box left on bench under a veranda Tha did not fully protect It 4The amp had been dumped there for 4 days in sub zero ,and driving rain ,sleet weather 5 did manage to get amp back from This unauthorised delivery 6 Amp On clean channel Sounded like a blackn decker drill 7 damp was obvious the problemb 8 The happy team at reverb Said I must retrieve amp Normal procedure if no answer to leave goods 9 no signature signed by this fictitious Mr jones!!!!!! 10 Reverb happy team wanted pics of amp ,And settings of controls I used 11 Reverb informed no visable damage Have had over 45 years of owning,and playing valve amps. 12 my phone basic not able to send pics 13 To to return must have : 2 stickers sent by email.printed and attached to box 14 mmm unable to Print Duh 15 if no stickers their delivery team who were unable to recall to zMr Jones.would charge me £20 handling FEE!!!! 16 approx Over 15 emails Sent 16 Finally after outlining that The Happy Team said a replacement .or repaired amp not appropriate That consumer act Regulations not offered Parcell force not happy team collected Now awaiting rebate , if handling fee took out My bank more than willing to get back. What service. BEWARE Regs”

Helpful Report

Posted 1 year ago

“These dimwits are placing "sellers" with almost zero sales above serving those of us with a hundred successful sales. DO NOT GIVE THEM YOUR BUSINESS. They are a rip off and have flat out LIED to me.”

Helpful Report

Posted 1 year ago

“Never do business with this website...they had me transfer funds in order to protect the buyer. Resulted in a scam because there is no phone number to call and verify the communication. Their chat bot is ineffective. Doing business with Reverb proved to me that I was the sucker for trusting the site.”

Helpful Report

Posted 1 year ago

“Never received my item or a refund. I reached out to the seller and company and my issue still have not been resolved and they even stole money off my credit card.”

Helpful Report

Posted 1 year ago

“Reverb Buyer Protection does not exist. They make it seem like they have your back and will take care of you if things go wrong. COMPLETELY FALSE. The Buyer Protection is nothing more than Reverb bullying the third party until they comply and then,...maybe.”

Helpful Report

Posted 1 year ago

“Absolutely repulsive, I filled in all my information from the beginning with my credit card information as it was disclosed that my earnings would go straight to my bank account. I understood their percentage fee, but then, after the transaction of selling my equipment, there’s always red tape with extra charges and processing fees. When I went to see if my money was deposited in my bank account connected to my credit card, nothing was there. So it took me a while to find out where my earnings were on the reverb settings and they wanted me to go through a third-party PLAID to get paid, so I would have to add in my bank account information again!!!! I was so discouraged that I pretty much deactivated my account! I would not recommend this company for selling any kind of music equipment and I’m glad I took the rest of my listings off!!”

Helpful Report

Posted 1 year ago

“Reverb STOLE $285 from my account for no reason and refuses to redeposit it! I sold a keyboard to a gentleman but the listed shipping quote was less than the actual cost so at reverb request, I initiated a partial refund in the amount of the shipping cost as the buyer decided to arrange his own shipping. Reverb had not yet released the funds from the sale to me and assured me I would not be charged because they were still in possession of ALL the funds. An hour later they withdrew the shipping refund from my account! I’ve since cancelled the order and gave the gentleman a full refund and they still won’t redeposit the money they stole from my account!! So essentially they profited $285 from a sale that NEVER happened! They are thieves and I would not recommend selling you gear on there! You thought Craigslist was a hassle? Wait till you start selling on Reverb!”

Reverb.com 1 star review on 27th February 2024

Helpful Report

Posted 1 year ago

“We should do a collective legal proceeding, really Reverb is a scam with a fake custom service. I guess it was not the case years ago, but now it is”

Helpful Report

Posted 1 year ago

Reverb.com is rated 1.2 based on 394 reviews