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Reverb.com Reviews

1.2 Rating 324 Reviews

3 %

of reviewers recommend Reverb.com

Company Reviews

1.2

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 14th May 2024

Reverb.com 1 star review on 27th February 2024

Brett Von Brendel

Reverb.com 1 star review on 27th February 2024

Brett Von Brendel

Reverb.com 1 star review on 9th February 2024

Reverb.com 1 star review on 6th January 2024

Reverb.com 1 star review on 17th March 2023

Reverb.com 1 star review on 15th March 2023

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely repulsive, I filled in all my information from the beginning with my credit card information as it was disclosed that my earnings would go straight to my bank account. I understood their percentage fee, but then, after the transaction of selling my equipment, there’s always red tape with extra charges and processing fees. When I went to see if my money was deposited in my bank account connected to my credit card, nothing was there. So it took me a while to find out where my earnings were on the reverb settings and they wanted me to go through a third-party PLAID to get paid, so I would have to add in my bank account information again!!!! I was so discouraged that I pretty much deactivated my account! I would not recommend this company for selling any kind of music equipment and I’m glad I took the rest of my listings off!!”

Posted 2 months ago

“Reverb STOLE $285 from my account for no reason and refuses to redeposit it! I sold a keyboard to a gentleman but the listed shipping quote was less than the actual cost so at reverb request, I initiated a partial refund in the amount of the shipping cost as the buyer decided to arrange his own shipping. Reverb had not yet released the funds from the sale to me and assured me I would not be charged because they were still in possession of ALL the funds. An hour later they withdrew the shipping refund from my account! I’ve since cancelled the order and gave the gentleman a full refund and they still won’t redeposit the money they stole from my account!! So essentially they profited $285 from a sale that NEVER happened! They are thieves and I would not recommend selling you gear on there! You thought Craigslist was a hassle? Wait till you start selling on Reverb!”

Reverb.com 1 star review on 27th February 2024

Reverb.com 1 star review on 27th February 2024

Posted 2 months ago

“We should do a collective legal proceeding, really Reverb is a scam with a fake custom service. I guess it was not the case years ago, but now it is”

Posted 2 months ago

“I have nothing good to say about Reverb. Their costumer service "SUCKS" ( sorry for the poor language) but that's how I feel. The guitar was not as the description stated at all and I was not able to talk to anyone about the guitar. I was unable to get a refund and response from them. Had to get the guitar repaired which was a further expense. Don't buy anything from Reverb unless you want to lose your money and be disappointed ☹️👎👎👎👎👎👎👎”

Posted 2 months ago

“I purchased a guild Starfire one from Pro audio star on. Reverb said they shipped it with FedEx. FedEx said they tried to deliver, which was a lie. Waited for three days kept telling me it was gonna be here. nothing came contacted Reverb to put in a refund request. They sent me an email saying when I get the item send it back and I would get a refund. How can you send something back you never got. thank God I went through PayPal put in the refund request through PayPal. Still waiting to find out what’s going on. They ship the guitar back to Ohio. Reverb kept telling me to cancel the PayPal thing I wouldn’t do it now they’re trying to send back to Salt Lake City again telling me they tried to deliver again email six minutes later the email read that it’s been delayed again. The sellers and Reverb are nothing but scammers there will be a class action lawsuit filed if anybody wants to join stay away from pro audio star.”

Posted 2 months ago

“Just try to call someone, can't be done, I spent 1 hour on there chat on a issue we could resolve in min, on the phone, I now waiting for an e-mail as they cant figure out how to pay me the money I am owed on a sell of a product. this has been going on for 2 days. that's why I suspended my account as poor historic service. I use to love going through Reverb bought and sold a lot of stuff, but this is ridiculous. cant answer the survey because I have no answers other than let them keep my money.”

Posted 2 months ago

“You'll sell something and someone will come back at you saying something is wrong with the item, when nothing is, and Reverb will almost always side with them. Worst experience selling something online I've ever had going through them.”

Posted 3 months ago

“The site is been infiltrated by scammers. All I do all day is field scam offers and Reverb does nothing to help me. This site sucks bigtime.”

Posted 3 months ago

“Reverb has tons of bad reviews. I can attest to Reverb having the most Fake and Disgusting Service. If it wasn't for a seller making good on their word, I sincerely doubt that reverb would have make good on theirs. Thank you to the seller! Reverb can CLOSE UP SHOP & DISAPPEAR. THEY SHOULD BE CLOSED UP.”

Posted 3 months ago

“They will take your money. Then they say order not complete, as payment can’t be processed. You will then go to a help chat for an hour. No one is comming. Hang up. FRAUD!!!!!! Shop elsewhere!!!”

Reverb.com 1 star review on 9th February 2024

Posted 3 months ago

“Ordered a Marin Uke advertised "in excellent condition". Luthier won't try to set it up, neck needs reset, bridge has been badly glued. Two months no response. I guess I'm out $400.00. Don't trust Reverb!”

Posted 3 months ago

“Selling on this site is a complete nightmare because so many buyers are scammers or want free stuff at your expense. Though, the real problem comes down to getting paid. They take forever, & by that time it gives the buyer plenty of time to make up a bs story, either to get a refund, remove any feedback you left them to make it seem like they're the perfect buyer, or just never actually pay you to begin with, even after the item is in transit or delivered. This platform is an entire scam. Don't sell on it! I'm most likely going to get a lawyer, if I don't see my money by Friday night. They claim they don't pay until an item ships out, but that's bs. As a seller you should get paid upfront like all of the big box retailers do on the spot after you hand over your card. Their customer service is also none-existent. It's all about money & working with the person that bought from you, but if there's anything wrong, then they apparently immediately side with the buyer. They only have a chat support, so that should be all the more reason to avoid this site like the plague~”

Posted 3 months ago

“Rip. Off. ! Reverb is disingenuine about how much of the actual sale they want to let you keep. They rob you blind with their ridiculously high fees in the final sale. Then they take forever and be-labour getting the money deposited into your account. Avoid.”

Posted 3 months ago

“I sold a vintage synth on Reverb.com. Very positive experience with the buyer. We gave each other a 5* review. But then Reverb.com informed me they would not transfer the money they owed me because I hadn’t uploaded a Photo ID. Fair enough… all in favour of addressing fraud and identity theft etc… I uploaded my photo ID swiftly and then I waited… and waited… and waited… and nothing happened. I contacted their helpdesk. What a total waste of time, space and air…. They told me my Photo ID did not meet their requirements… I went through their requirements, one by one, step by step and showed them I did meet and succeed each and every requirement and asked them which one they would think I did not meet. They could not answer and disconnect from the chat. I tried 3x with 3 different support staff… They just hang up on you. They are rude, disrespectful and unprofessional! And I worked on a helpdesk myself… Reverb.com is already greedy taking a 10% commission but in my case they took a 100% commission where other sites offer a similar service free of charge! They could have asked for my photo ID before taking my money! I’d recommend to stay away as far as possible from greedy Reverb.com and their disrespectful staff! And just use one of the free second hand websites….”

Posted 3 months ago

“BEWARE. Purchased a second-hand Pioneer PD-M600 CD player “in great condition” for $150. Cartridge was jammed in the mechanism and laser lens was missing. I guess the fact that it could not actually play CDs wasn’t an issue for these rip-offs.”

Posted 3 months ago

“there is no way an acoustic guitar and a box weights 25 pounds! and they add $45 to my shipping bill. What a racket. Never again.”

Posted 3 months ago

“Two months to have an issue resolved. Sweetwater or Kraft is usually one day.”

Posted 3 months ago

“Shipped item to buyer quickly. Arrived in 4 days. Still waiting for reverbs payment process on day 5. Support says up to 5 more days before it hits my account. Absolutely unacceptable. And this after taking almost $30 in fees on a $125 sale. Done with em.”

Posted 4 months ago

“Accidentally ordered an item contacted seller 5 minutes later to cancel . seller refused to cancel order no help from reverb customer service is non existent your better off using e bay reverb sucks I cancelled my account”

Posted 4 months ago

“I purchased an item and tried to sign up for an account. While my account was under review I was refunded the money because the seller reported the item wasn’t in the condition as stated in the listing. I tried logging back in sometime later and it said my account was suspended without any explanation as to why. I tried to find a contact number or email but just get rerouted in a circle. I tried replying to 2 emails from the original email I got when I purchased the item with no response. Will never use this website again.”

Posted 4 months ago

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Reverb.com is rated 1.2 based on 324 reviews