Reverb.com Reviews

Name: Reverb.com
Rating: 1.24

1.2 Rating 423 Reviews

5 %

of reviewers recommend Reverb.com

Company Reviews

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1.2

Based on 423 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat

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Reverb.com 3 star review on 14th September 2025

Olivia

Reverb.com 5 star review on 7th September 2025

Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold my Fender Jazzmaster Custom through Reverb. Funds cleared and was given the clearance from Reverb to release the Guitar. Two days later they emailed to say that the transaction was being reversed and the monies refunded. I’m £2k out of pocket and Reverb refuse to engage. Now I have no sale and no guitar. Avoid at all costs.”

Helpful Report

Posted 6 months ago

“One of the most frustrating online selling formats I have ever used. Took two weeks to get paid, 8 days to ship my item and customer service is clearly outsourced. Owned by Etsy, it shows. Simply won't ever use this service ever again and with all the other available options, not sure why anyone would, they take over 5% of your listing.”

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Posted 6 months ago

“Terrible customer service. Marketplace integrity specialists can make sellers feel like a criminal if they have a couple of offsite sales, despite dozens of fulfilled orders otherwise on their platform and thousands of dollars paid in fees. Note this company deals with millions of dollars in sales per week, but cannot offer any phone support, and email support is anaemic and does not exercise any tact.”

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Posted 9 months ago

“Terrible customer service , I would not recommend them !”

Helpful Report

Posted 9 months ago

“I have bought and sold on Reverb for many years, but they will not pay me for my last two sales due to their glitches. Phone support doesn't exist, the chat turns itself off for no reason, online agents take hours to get on the chat, if ever, and email support is very sporadic and unhelpful. The result is that six weeks later, I still don't have the thousands of dollars they owe me. I will never sell on Reverb again.”

Helpful Report

Posted 9 months ago

“I’ve been having trouble in getting a refund. I wasn’t aware that I had to pickup locally. They are in Mississippi and I’m in CALIFORNIA. I asked for a refund. Their customer service is terrible. We time I enter the chat they hang up. I then have to explain myself all over again.”

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Posted 10 months ago

“I will never buy from REVERB again. NEVER. End of story.”

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Posted 10 months ago

“I made one purchase about five years ago and sold one thing a few months ago. I have money from that sale in my account and it will not transfer to my bank. Accounts are connected, confirmation emails of linking received I've tried to contact them two times. About 45 minutes in a chat box each time that abruptly ends with a thank you, I cannot help. Virtually no way to speak to a human. I would not trust them. Find somewhere else to sell.”

Helpful Report

Posted 11 months ago

“They charged $62.13 for a shipping label. Yes $62.13 !!! Then I didn't use it because the shipping cost was too high through the company that they use. Now they won't offer a refund ,only statement credits which I won't use because I will never do business on their site again. I don't recommend using their shipping services. They also do not have customer service phone number, only support through texting and email....”

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Posted 11 months ago

“I purchased a bromo guitar shipped to me with frett buzz and high action would not recommend”

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Posted 11 months ago

“Poor customer service. Was unable to get a refund for a musical instrument that did not work properly. Very frustrating.”

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Posted 11 months ago

“Wrong information”

Helpful Report

Posted 1 year ago

“They are asking for peoples social insurance numbers for identification!!! HUGE RED FLAG.. do not do business with this organization!!!”

Helpful Report

Posted 1 year ago

“Cancelling my reverb account Ive had for many years. Customer service is the worst Ive ever experienced. All they do is pass you off to a chat bot and no real person gives a damn about resolving any issues. Not worth it to give them any fees anymore. Bottom Line is this is a very poorly operated company!!”

Helpful Report

Posted 1 year ago

“At the bar, I was skipped over by one bartender to order food. Then she went to all others to get drinks while the other bartender was lying on the bar. She then left my credit card in the machine and walked away. I went to the front desk to talk to the manager and the woman said there was no one available and I couldn't be helped. For how much I spent on the room you expect better customer service, but the staff does not value their customers!”

Helpful Report

Posted 1 year ago

“I would say most of the guitars advertised by Reverb, either don't match the description, pictures vary in the actual color as well. The Ad might say "sunburst" then you open the ad, and it's blue AND more money. There is no way I would purchase from them. Mistakes happen, however I don't see this in guitar center, e bay, or any other music resale site. It's really fishy”

Helpful Report

Posted 1 year ago

“Kept telling me that the issues were my fault and didn't really want to help me.”

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Posted 1 year ago

“Trying to get someone to call you to try to sort a sale out is impossible. It will only be through chat and email and will take forever. You're also charged unbelievable hidden fees, especially if you sell international. I can't use this site again.”

Helpful Report

Posted 1 year ago

“Before the sale of my product, they asked me to update my debit card information. After the sale, they sent the product to the wrong institution. I asked support why they need my debit account information if they aren't going to send it to them. Support "May A." stated that they needed my debit card to bill me for my sale. Bill me for the sale that was already billed out of the sale itself?????? That makes no sense, why would I be billed for anything external when they take the money out of the sale itself?????? Instead they sent my money to a wrong account forcing me to wait up to TWENTY DAYS when I need this money YESTERDAY. I don't want to sell my gear, but I sure do like being able to pay my bills. Seriously NEVER again. NEVER even EBAY has you VERIFY”

Helpful Report

Posted 1 year ago

“Hard ass company. Ordered cover for Fostek headphones. Sent metal headband. When rep called back (firm does not answer with humans, only takes callback #) he said forget it, proper item still backorder. Dumb me. Only thing that arrived was a $50+ charge, which I disputed and lost (thanks Jessica) as I misplaced the metal band. Found it and Jessica did not prove a RA. Really, really advise shopping elsewhere...preferably somewhere that answers, not screens, customers. Oh, bought splendid cover and pads elsewhere.”

Helpful Report

Posted 1 year ago

Reverb.com is rated 1.2 based on 423 reviews