Reverb.com Reviews

Name: Reverb.com
Rating: 1.24

1.2 Rating 399 Reviews

5 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.2

Based on 399 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived broken, been in the process of getting a refund for two months thus far despite full proof. The website seems to favour the seller in these situations. I am having to wait while the seller files a claim with the courier as opposed to sending the item back to them first and receiving a refund.”

Helpful Report

Posted 5 months ago

“Could’nt make an offer on a item. Customer wouldn't help. Im finished.”

Helpful Report

Posted 5 months ago

“Everything with this site is a nightmare. First purchase arrived broken. I was told credits are the best solution. Tried to use credits, then waited for a refund because the item was out of stock. Then I bought just anything to resell on eBay since no refund was coming. Then I get a message my password was compromised and trying to change it, each URL was bad. My God. This place is a scam. Run far away from it. Delete your card # before deleting your account because I’m sure there will be problems there too.”

Helpful Report

Posted 5 months ago

“They try to harvest sensitive data to sell them to data broker and or criminal?! They ask me my passport copy to finalise my transaction! what to hek is that, credit card provider already verified the transaction! Really shady business Will never use Reverb store again!!”

Helpful Report

Posted 5 months ago

“Use to be a great place to buy and sell. No longer as they are all about how much they can make. This has turned sellers into angry people who at times just don't like answering legitimate questions. I have experiences some sellers who vent their s@##t personality via email. So in closing F reveb.com.”

Helpful Report

Posted 6 months ago

“I sold an acoustic guitar on this site on December 1, 2024. Payment was made on Monday December 2, 2024. The payment was returned on December 5, 2024. My bank confirmed this. Reverb claims they have not received a bounce back from my bank and will not reissue funds they do. I have sent them notarized ACH from my bank First Horizon Bank several times with no results. They continue to ignore this information and claim they have not received a bounce back of the funds. It APPEARS they are trying to steal my money. Just my humble opinion.”

Helpful Report

Posted 6 months ago

“Worst customer service I've ever seen. Bought eastman e1d back cracked in three places about ten days later. Impossible to contact customer service. Buyer beware Never again”

Helpful Report

Posted 6 months ago

“Unfortunately you can't give them a Zero review. I will be contacting the government till I find an agency that will shut these people down. I sold an item they refuse to pay me not unlike many others on this site. Do not use Reverb you will get screwed”

Helpful Report

Posted 6 months ago

“Worst online shopping experience of my entire life.”

Helpful Report

Posted 6 months ago

“Horrible customer service. Bought a cymbal 4 hours away from me. Took 13 days to get to me it was too late it was present. I refused the order and now 15 days later still no refund. I will never use Reverb again. Warning to the buyers!! Gonna be contacting Better Business Bureau to file a complaint on them.”

Helpful Report

Posted 6 months ago

“Twice I've tried to buy from reverb. Both times they charged my card and then cancelled my order, only to have to wait for my money back. I will never try to do any business with these people again. What's the sense.”

Helpful Report

Posted 7 months ago

“I bought a guitar through reverb andTulsa guitar co. It was listed as excellent no defects never been owned.The guitar was defective the nut was not cut for the g string could not tune it. It took a while to figure that out. Took it to local guitar shop to have the nut cut and a basic set up ( which should have been done before it was even shipped. Found out the neck was manufactured wrong contacted reverb and Tulsa guitar co both used the excuse too much time had passed to give me a refund. It had only been 30 days from when i received it. Epiphone would not warranty because it was not bought from a Gibson dealer. So now I'm out all the money and stuck with a bad guitar!!!!”

Helpful Report

Posted 7 months ago

“I attempted to buy a speaker. The transaction went through and $408 was debited from my account. 2 days later, still no communication from the seller so I messaged them about when they were going to ship it. It was only then that they told me that it had already been sold. I told them to refund my money immediately and politely asked why it took so long to tell me this. I checked later and my account was suspended. I did NOTHING to warrant it -- nothing that violated any of the terms. This was fraud. Pure and simple.”

Helpful Report

Posted 7 months ago

“Reverb charges many fees, as well as VAT on shipping costs without any previous warning. They do not make any distinction between the revenue you make from selling an item and the shipping costs you have to recoup after the item is shipped, which are not part of the revenue. So they basically charge you VAT on money you do not make. In my opinion this is theft.”

Helpful Report

Posted 7 months ago

“I placed an order on 10/21, and it still has not shipped sent a number of inquiry s and just get a fun around, of no reply, still waiting”

Helpful Report

Posted 7 months ago

“Crooks! Money grabbers. I have sold items and they repeatedly have been keeping my money for a month, giving no explanation as to why. Speaking with customer service is impossible, plus they ask you to do things which do not solve the issue. Do not use REVERB.”

Helpful Report

Posted 7 months ago

“Absolutely a pain to deal with !”

Helpful Report

Posted 8 months ago

“I let a seller know his item was priced almost triple than other sellers,he responded by threatening me repeatedly. I reported this to reverb and yesterday they banned my account. I had 100% review score. I imagine they banned me and not the seller because they make money off him and not me. No explanation given. No confirmation they addressed the other persons threats to wards me ,they only banned me for reporting it”

Helpful Report

Posted 8 months ago

“I was against Reverb in the beginning. The only true way to buy a guitar is to pick it up and play it. But, I dove in and gave it a try about 5 years ago. For the little things, it seems OK. But for actual guitars, or more than likely anything where a signature is required, you can not redirect the package to an authorized drop off point, or ask for it to be held at the facility for pickup. Someone has to be at the address to sign for it. They will not accept the signature on the note they leave when they miss you. So, I have to stay home when they plan to deliver, meaning I have to take time off from work to get my package, which means, it technically cost way more than I actually paid for it. I first called UPS, cuz they said the shipper made that determination, then I communicated with the seller, who had no clue what I was talking about. Finally I talked to Reverb and they confirmed it. Do better Reverb. Unfortunately, buying guitars off of Reverb is really the only way to get a different crop of guitars into local areas. Northeast USA is inundated with Gibson, Fender, Jackson, and PRS. Dean, Kramer, Ovation, Hamer, BC Rich...not so much.”

Helpful Report

Posted 8 months ago

“Poor customer service.”

Helpful Report

Posted 8 months ago

Reverb.com is rated 1.2 based on 399 reviews