“Their company is a freaking joke. It's so hard to just make a simple purchase. They freeze accounts, they send confirm e-mails and only give four hours to reply or they cancel your order. Then they send codes with nowhere to type them. I'd love to get my hands on whomever is responsible for all of this. Bloody POS.”
“Poor customer service plus the guitar was not as described in the guitar was not tunable due to bad tuning machines; and it was said to be in good condition”
“Worst customer support ever. They let scammers sell broken items as new and when you contact them to solve the problem. They just answer that you only have 14 days protection. Now it's your responsibility to fix the item by yourself.
And the worst part. I contacted PayPal and they threaten me to ban my account from reverb if I continued requesting buyer protection from PayPal. And they finally ban my IP and data from Reverb.
Shameful.”
“I received confirmation of my order, so I didn't think another action would be needed on my behalf. Turned out I had to confirm my phone number bit didn't see that email they sent *after*. Got refunded... for less than what I paid. Order a 2nd time. Seller announces 56$ shipping fee. No problem. Until the carrier asked for 410$ duties fee on top of it. I send it back. Seller keeps the shipping fee AND 15% of the amount of the order. Don't ever do business with Reverb or its sellers.”
“After selling five guitars and buying two on Reverb I have to say that they are very disappointing as an organization.
1. Their fees are very high with cloaked costs like a 4.19% fee for processing a buyer’s credit card. When you add all the costs you might get shocked at how little remains of the sale price.
2. In my case they sat on my funds for well over two weeks, even after the guitar was delivered and my buyer confirmed receipt and gave me five stars. I believe they profit from these delays by using their client’s money to garner interest for themselves.
3. They seem to make up new policies to suit their desire to sit on “pending funds”, and these policies are not clear when one begins the process.
I will never use reverb again and warn others against them”
“Poor management. Sent my products to the wrong location. I paid with PayPal which displayed my local address. Then said my address issue is my fault. I was told to be concerned about quality of product they send you. Don't order anything from them.”
“Happiness team ? Are unable to use a telephone it seems Purchased ARTIST 20
WATT TWEED Amp Looked great comparison sites sound very good Light weight valve amp.Tracking sent message Goods Shipped to arrive Shortly. As it was a Aussie amp I took note to mean Shipped After s few days informed amp left at cottage down the way from our bungalow .A Mr Jones took amp 1 there is no one at address well known to us 2 due to previous issue not really safe to collect 3 Could see the cardboards box left on bench under a veranda Tha did not fully protect It 4The amp had been dumped there for 4 days in sub zero ,and driving rain ,sleet weather 5 did manage to get amp back from
This unauthorised delivery 6 Amp
On clean channel
Sounded like a blackn decker drill 7 damp was obvious the problemb 8 The happy team at reverb Said I must retrieve amp Normal procedure if no answer to leave goods 9 no signature signed by this fictitious Mr jones!!!!!! 10 Reverb happy team wanted pics of amp ,And settings of controls I used 11 Reverb informed no visable damage Have had over 45 years of owning,and playing valve amps. 12 my phone basic not able to send pics 13 To to return must have : 2 stickers sent by email.printed and attached to box 14 mmm unable to Print Duh 15 if no stickers their delivery team who were unable to recall to zMr Jones.would charge me £20 handling FEE!!!! 16 approx Over 15 emails Sent 16 Finally after outlining that The Happy Team said a replacement .or repaired amp not appropriate That consumer act Regulations not offered Parcell force not happy team collected Now awaiting rebate , if handling fee took out My bank more than willing to get back. What service. BEWARE
Regs”
“These dimwits are placing "sellers" with almost zero sales above serving those of us with a hundred successful sales. DO NOT GIVE THEM YOUR BUSINESS.
They are a rip off and have flat out LIED to me.”
“Never do business with this website...they had me transfer funds in order to protect the buyer. Resulted in a scam because there is no phone number to call and verify the communication. Their chat bot is ineffective. Doing business with Reverb proved to me that I was the sucker for trusting the site.”
“Never received my item or a refund. I reached out to the seller and company and my issue still have not been resolved and they even stole money off my credit card.”
“Reverb Buyer Protection does not exist. They make it seem like they have your back and will take care of you if things go wrong. COMPLETELY FALSE. The Buyer Protection is nothing more than Reverb bullying the third party until they comply and then,...maybe.”
“Absolutely repulsive, I filled in all my information from the beginning with my credit card information as it was disclosed that my earnings would go straight to my bank account. I understood their percentage fee, but then, after the transaction of selling my equipment, there’s always red tape with extra charges and processing fees. When I went to see if my money was deposited in my bank account connected to my credit card, nothing was there. So it took me a while to find out where my earnings were on the reverb settings and they wanted me to go through a third-party PLAID to get paid, so I would have to add in my bank account information again!!!! I was so discouraged that I pretty much deactivated my account! I would not recommend this company for selling any kind of music equipment and I’m glad I took the rest of my listings off!!”
“Reverb STOLE $285 from my account for no reason and refuses to redeposit it! I sold a keyboard to a gentleman but the listed shipping quote was less than the actual cost so at reverb request, I initiated a partial refund in the amount of the shipping cost as the buyer decided to arrange his own shipping. Reverb had not yet released the funds from the sale to me and assured me I would not be charged because they were still in possession of ALL the funds. An hour later they withdrew the shipping refund from my account! I’ve since cancelled the order and gave the gentleman a full refund and they still won’t redeposit the money they stole from my account!! So essentially they profited $285 from a sale that NEVER happened! They are thieves and I would not recommend selling you gear on there! You thought Craigslist was a hassle? Wait till you start selling on Reverb!”
“I have nothing good to say about Reverb. Their costumer service "SUCKS" ( sorry for the poor language)
but that's how I feel.
The guitar was not as the description stated at all and I was not able to talk to anyone about the guitar.
I was unable to get a refund and response from them.
Had to get the guitar repaired which was a further expense.
Don't buy anything from Reverb unless you want to lose your money and be disappointed ☹️👎👎👎👎👎👎👎”
“I purchased a guild Starfire one from Pro audio star on. Reverb said they shipped it with FedEx. FedEx said they tried to deliver, which was a lie. Waited for three days kept telling me it was gonna be here. nothing came contacted Reverb to put in a refund request. They sent me an email saying when I get the item send it back and I would get a refund. How can you send something back you never got. thank God I went through PayPal put in the refund request through PayPal. Still waiting to find out what’s going on. They ship the guitar back to Ohio. Reverb kept telling me to cancel the PayPal thing I wouldn’t do it now they’re trying to send back to Salt Lake City again telling me they tried to deliver again email six minutes later the email read that it’s been delayed again. The sellers and Reverb are nothing but scammers there will be a class action lawsuit filed if anybody wants to join stay away from pro audio star.”
“Just try to call someone, can't be done, I spent 1 hour on there chat on a issue we could resolve in min, on the phone, I now waiting for an e-mail as they cant figure out how to pay me the money I am owed on a sell of a product. this has been going on for 2 days. that's why I suspended my account as poor historic service. I use to love going through Reverb bought and sold a lot of stuff, but this is ridiculous. cant answer the survey because I have no answers other than let them keep my money.”
“You'll sell something and someone will come back at you saying something is wrong with the item, when nothing is, and Reverb will almost always side with them. Worst experience selling something online I've ever had going through them.”
