Reverb.com Reviews

Name: Reverb.com
Rating: 1.24

1.2 Rating 423 Reviews

5 %

of reviewers recommend Reverb.com

Company Reviews

Questions

Metrics

1.2

Based on 423 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Write Your review

Tell us how Reverb.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Reverb.com 3 star review on 14th September 2025

Olivia

Reverb.com 5 star review on 7th September 2025

Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Accidentally ordered an item contacted seller 5 minutes later to cancel . seller refused to cancel order no help from reverb customer service is non existent your better off using e bay reverb sucks I cancelled my account”

Helpful Report

Posted 2 years ago

“I purchased an item and tried to sign up for an account. While my account was under review I was refunded the money because the seller reported the item wasn’t in the condition as stated in the listing. I tried logging back in sometime later and it said my account was suspended without any explanation as to why. I tried to find a contact number or email but just get rerouted in a circle. I tried replying to 2 emails from the original email I got when I purchased the item with no response. Will never use this website again.”

Helpful Report

Posted 2 years ago

“The fees are just too much to even consider selling on reverb anymore. I've had to sell at a loss on almost anything worth more than $100 on top of the astronomical shipping prices for anything larger than a pedal. I'm done with reverb, ever since Etsy acquired Reverb it nosedived. Fantastic for buyers, an absolute travesty for sellers. I'll take my chances with eBay.”

Helpful Report

Posted 2 years ago

“I don't even think Reverb deserves one star ... totally dysfunctional and non supportive site. Automated CS does nothing for you but pass on your message to a live operator. The live operator never returns your requests... this is my 6th day asking for a CS response on a fraudulent transaction claim I have filed. I purchased an item that was not was posted. I now will probably prefer e-bay over this site ... the experience is terrible. I suggest everyone reports Reverb to the Better Business Bureau. I have filed a fraudulent claim with my credit card company.”

Helpful Report

Posted 2 years ago

“I sold a guitar on Reverb only to find they deduct taxes from you as a seller to remit to the Government. I SOLD AT A LOSS THERE ARE NO TAXES TO BE PAID!!! THERE IS NOBODY TO SPEAK WITH. THERE IS NOBODY TO CHAT WITH. Additionally I didn't receive shipping fee included in the listing. I cancelled $45K in sales immediately with them. I'd rather pay the 2.5% more and take my chances on Ebay..”

Reverb.com 1 star review on 6th January 2024

Helpful Report

Posted 2 years ago

“Same as below comments, try to file claim with Reverb so called whatever return policy all get is run around by bot and NEVER a response from staff whatever they call. In other words, the run around til return time is gone/over”

Helpful Report

Posted 2 years ago

“Sold on reverb for years. Now a buyer filed a not as described return. I asked the buyer what was wrong. They would not respond to me. So i denied the return. Several days later reverb gave the buyer a refund and he still has the item. So basically he stole the item from me and reverb is good with that. He would not respond to messages as to what the issue was and now he has a free guitar pedal and i am out the money. Reverb does not care that the buyer is a scammer that stole the item. I have 313 positive transactions on reverb under Tison’s Gear Shop and now a buyer gives no reason as to what a problem is and they get a free pedal”

Helpful Report

Posted 2 years ago

“Same problem here it's been 3+ weeks still no payment they are scAm artists! Don't sell your beloved music equipment through them you will NEVER get paid!”

Helpful Report

Posted 2 years ago

“When you are asked to wait 3 days before contacting them, this is a red flag. You can contact them but, no one is there to help. Just a bot telling you to allow another 24 hours. It then generates a response from Reverb telling you your support case was closed. You have 7 days to reopen. That is when I called PayPal. Now it's just a waiting game for a refund. They are a bunch of charlatans! The Latin phrase goes here!”

Helpful Report

Posted 2 years ago

“No customer service or live talk, just bots that don't pretain to your question in particular. When thought I was scammed the site told me to wait 14 days to report it, why so the scammer can change all info and skate free.”

Helpful Report

Posted 2 years ago

“Letting people post guitars as in immaculate condition when there's chips on the bottom/ blemishes on the frets. Just got burned on a 1400 purchase and I'm extremely unhappy with it. I don't think I'll ever do business with reverb again literally got scammed. Can't even change my review to give the seller a 1 star I thought the guy was legit.”

Helpful Report

Posted 2 years ago

“No person to talk to just chat and being passed around like a buck”

Helpful Report

Posted 2 years ago

“It’s not really the sites fault. Everything on the site is so insanely overpriced it is mind boggling. The people listing gear on this site are completely delusional and insane. Unless of course there are people stupid enough to pay these insane prices. I can’t last 5 minutes looking at this site without being completely insulted by the asinine prices and having to leave.”

Helpful Report

Posted 2 years ago

“Rip off shipping rates”

Helpful Report

Posted 2 years ago

“Reverb.com they are straight up crooks! I sold an item on reverb and never got paid. It’s going on 3 1/2 weeks now, and still no reply from them they even went as far as shutting down my account with no explanation of why I would never refer anyone to Reverb.Com the customer service is very poor, because they have no customer service you can’t even talk to no one verbally you when you call their number! So if there’s anyone going through the same thing I’ve been through with this disgraceful business, called Reverb.com company!❌ Please refer to the Better Business Bureau. BBB”

Helpful Report

Posted 2 years ago

“I made several purchases with no problem but when I went to sell an expensive guitar, it was a very bad experience. I never shipped and I will never do business with reverb again”

Helpful Report

Posted 2 years ago

“I bought an instrument new from one of their sellers, $5,770.00 AUD purchase. It arried with manufacture defects and did not arrive with a case for it as detailed in the ad's promo video. Asked for refund or partial refund. They tried to fault me for it. When I went to PayPal for intervention their email to me stated "I have to note, if you file an erroneous dispute on our site again, this will affect your account status." I will not be using this site again. Futher to this if you have a complaint they give you 24 hours to respond or they close the complaint, but they give themselves 3 days to respond to you, Very poor customer service and attitude.”

Helpful Report

Posted 2 years ago

“Order An pedal board. board was broken when i receive it return the pedal board to the seller and did not get a full refund. don't buy at this site. you are going to lose money.”

Helpful Report

Posted 2 years ago

“I sold a guitar on 9/12/23.. payment confirmed by Reverb. I verified my bank for deposit with their third party service company Plaid. As of 10/21/2023 no proceeds from sale by Reverb has been posted. On Reverb's website when attempting a follow up inquiry re: deposit of sale proceeds to my verified account via Plaid does not provide direct contact, only a plethora of FAQ's. Thus I have no access to get someone at Reverb involved to follow up and effect deposit of sale proceeds. Not-with-standing is reverb account details showing sale and I should receive funds from sale with 2 days. It's been 7+ days.”

Helpful Report

Posted 2 years ago

“TOTAL SCAMMERS, The employees are all bots, its a real horror show.”

Helpful Report

Posted 2 years ago

Reverb.com is rated 1.2 based on 423 reviews