Happiness team ? Are unable to use a telephone it seems Purchased ARTIST 20 WATT TWEED Amp Looked great comparison sites sound very good Light weight valve amp.Tracking sent message Goods Shipped to arrive Shortly. As it was a Aussie amp I took note to mean Shipped After s few days informed amp left at cottage down the way from our bungalow .A Mr Jones took amp 1 there is no one at address well known to us 2 due to previous issue not really safe to collect 3 Could see the cardboards box left on bench under a veranda Tha did not fully protect It 4The amp had been dumped there for 4 days in sub zero ,and driving rain ,sleet weather 5 did manage to get amp back from This unauthorised delivery 6 Amp On clean channel Sounded like a blackn decker drill 7 damp was obvious the problemb 8 The happy team at reverb Said I must retrieve amp Normal procedure if no answer to leave goods 9 no signature signed by this fictitious Mr jones!!!!!! 10 Reverb happy team wanted pics of amp ,And settings of controls I used 11 Reverb informed no visable damage Have had over 45 years of owning,and playing valve amps. 12 my phone basic not able to send pics 13 To to return must have : 2 stickers sent by email.printed and attached to box 14 mmm unable to Print Duh 15 if no stickers their delivery team who were unable to recall to zMr Jones.would charge me £20 handling FEE!!!! 16 approx Over 15 emails Sent 16 Finally after outlining that The Happy Team said a replacement .or repaired amp not appropriate That consumer act Regulations not offered Parcell force not happy team collected Now awaiting rebate , if handling fee took out My bank more than willing to get back. What service. BEWARE Regs