Used Reverb for the first time and Bought a £1000 Gibson Banjo, which turned out to be a cheap copy with Gibson neck bolted onto a resent cheap body making it worth very little, The UK Seller ‘The Guitar Lounge’ in Retford agreed the return but disagreed with my reasons, saying it was legit. I had to pay the return postage £67. Getting credit on the website to the postage amount . The seller then didnt Refund the money within 48 hours and would not answer emails, I feared the worst. Rob (Who was fantastic) in Reverb customer Support stepped in and sorted out my Refund instantly. I wouldn't buy from ‘The Guitar Lounge’ Retford UK again, and I dont blame them for selling a fake Gibson Banjo as it could have been a genuine mistake, BUT refusing to Answer emails and send the refund after I spent £1000 was very Cruel and stressful for me, but the Reverb People were great ! Ps Only gave 4 stars because I got credit for postage.