Revolut's customer service is frankly appalling. I have never experienced a worse service than I have with Revolut. They blocked my account because I used my partners debit card to deposit money. I literally provided them with the photo of my partner holding the cards and screenshots of corresponding transactions and my account is still not open. I have spent half a day off work literally trying to resolve this issue as I needed my Revolut funds to buy a present for a family member who has a birthday today. The customer service replies very very slowly and I have been in a conversation with them on their "24/7 in-app live chat" for 7 hours and nothing has been resolved. To add to this they don't even have a number to call for customer issues...
I'm taking my account and my family's business account over to another provider - most likely Monzo. All great companies are built on their relationships with their customers and I have been absolutely let down by Revolut. I'll make sure to let everyone know how frustrating it is to deal with them and I will definitely not be recommending to Revolut to anyone.
Thanks for your services Revolut!
4 years ago
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