Revolut Reviews

"I had an emergency at home, I had to get some quick cash from the ATM. I tried topping up my account at least 5 or 6 times but all the attempts failed (attached the screenshot here) I was only trying to top up 50\u20ac but to my surprise it was impossible. All the attempts where rejected for no apparent reason. This never happened to me before with any app. I have been using Revolut for over 1.5 years.\r\n\r\nTo my surprise, doing the same operation with N26, was very easy and I had no issues at all.\r\n\r\nWhen I reached out the in-app customer support, the nightmare began. I had a disgusting experience. The first agent 'Abhishek' was copy&pasting long paragraphs at least 6 or 7 times trying to answer my short questions, such as: 'why is my top up failing so much? This never happened me before. What is going on?\" The agent was totally useless and had not knowledge at all. The only thing he was able to do is copy&paste like a bot.\r\n\r\nThen, my chat was \"escalated\" to a \"manager\" (LOL) called Nouman who had no idea what to do or what to tell me because he clearly saw that the app was having 'issues'. He started copy&pasting random stuff not helping me with the problem. Despite being the 'manager', he escalated my case again to an agent called 'Kim'.\r\n\r\nNow my chat is being escalated again, they are making me wait on purpose.\r\n\r\nAll I can tell you to all future customer: the customer support is not serious at all. Actually it is a joke.\r\nNot only because they are worse than AI bots but also because they are not here to help, they are not here to try to keep the customer.\r\n\r\nDo not sign up on this App."

"DO NOT USE THE APP!! I have been scammed by someone pretending to be from loyds! They refused cash back and STOLE \u00a3300 that the bank refunded me!! DO NOT USE THIS APP THAT RUINS PEOPLES LIVES!!"

"Since 28th of September my account have been attend and when I spoke with the support they says the the account under review what you don't understand what's what's mean review when they say this is a security review what you cannot but you cannot even make any reaction in your account and they're using the word of regulation every time and they says it's a new regulation what you didn't have any information or exception accept about the regulation what do you make by 9 of October 28 my account is attend and I can't use and after the moment they still Liars and says hopefully soon all the kind of foolish they can say to you they will say to you and you cannot say anything else except with weight and weight when the release your money from your account it's really become horrible and useless application and it's not even anyone can be Trust such kind of a scammers. Like all the scammers using regulations to be covered their scammers by the regulation it's become untrust applications untrust bank entrust regulations"

"Worst bank I\u2019ve dealt with the live agents are completely useless and constantly repeating scripted lines it\u2019s been over 4 months I\u2019ve had a disputed payment my other bank got my money back a month ago but revoult is now claiming my dispute is invalid after 4months of it being vaild and their refusing to send me the documentation of the dispute, this is the same dispute I\u2019ve already had money returned by my other bank for one payment."

"I am a refugee and I reside in Ireland. My national passport was seized by the international protection office in Dublin. Revolut asked me to verify my ID. I uploaded my Irish travel document which was issued in lieu of a passport. They failed my verification and told me I needed a national passport. I repeatedly told them that I didn't have one because refugees don't have national passports. But it was to no avail. I have to close my bank account now. What a shame that refugees get horrendous treatment by Revolut."

"The system does not work as they say, I opened an account with a $150 monthly charge to make international wire transfers, but 90% of the transfers failed. Opened a support ticket, for 3 weeks all they say is 'rest assured we are working on it'. So I have asked them to cancel the account and they say you have to pay for 3 months because we sent you a metal card???? Who cares about a crappy metal card? So I am out $450 because they have lied. They are unable to send wire transfers. And they will take your money while shamelessly telling you 'rest assured' and nothing else for weeks. It's a scam. Definitely do not open a paid account and definitely don't get that crappy, useless metal card. What is the big deal about a debit card made of metal anyway?"

"Absolutely disgusting actions from automated so called artificial intelligence systems. This is what happens when you put your trust in these things. My poor mother is going back home for the first time in 10 years and this is what they do to her on Saturday the 13th of May at 1 am! \r\n\r\nRidiculous!"