“I loved this online bank from the very first moment. I received the card just few days after my application and I could download the app straight away. The app allows to check credit, exchange currency, block the card in case it gets stolen or lost, access to other services, transfer money and many other things! Since I travel abroad very often and I usually had to incur in expensive currency exchanges, it completely change my life.”
“Opened a premium account with Revolut, mainly for easy trading and because of vault interests rates. Interest dropped from 1.35 to 0.80% within 2 months. Trading is buggy (graphs not up to date or showing false information), with huger delays, and is only good for playing, not for proper trading.
Then I was asked for evidence of revenue sources, which I provided immediately. 3 weeks later, account was blocked, the reason being "pending review of evidence provided". That was 2 days ago, I have been trying to get support from revolut since.
I am not sure how to put it, but my feeling is that I trusted an amateurish, careless business with quite a lot of money, which I cannot access (i.e. use or transfer) anymore. I would not want to be in an emergency situation and have to rely on revolute. My trust in this business is below zero.
I would advise everyone to only use revolut with money that is not going to be needed. Revolu give online banking a very bad name. If in any doubt, avoid.”
“Revolut will limit your account meaning that no money can be transferred in or out. No payments can be made. They will do this on even small sums of money eg 5000 pounds. So far I have been waiting over a day. But i read others waiting 6 days! It means you cannot transfer anything substantial sums into your account without huge disruption and no one to tell you when it will be approved. I will no longer use Revolut for large transactions. Its not worth the hassle. Moneycorp you can speak to an account manager at any time. On line chat service is a farce. No one has replied to my app requests.”
“6.400 euros transfer still disappeared after two months it was ¨sent¨. (Whole documentation available).
AT A GLANCE: For two months, a transfer of 6.400 euros I made has ¨disappeared¨ and never reached the beneficiary, whose bank has issued a certificate stating this. Revolut and/or its ¨bank associate¨ are using my money since 2 months ago, and me? I already got a lawsuit from the company which didn´t get its money.
NOW, IN DETAIL. I am Premium Revolut customer since one year ago. I used Revolut services for not such big amounts. But on last August 14th, I ordered an inside-Europe transfer for the aproximative amount of 6.400 euros. After 2 months, it didn´t reach the beneficiary nor Revolut has gave me back my money. And the transfer´s beneficiary, a company, has put me a lawsuit on last week.
Revolut? I spent dozens of hours with their very kind, extremely slow, customer service.
Their written ¨explanations¨?
AUGUST 14TH: ¨Transfer sent¨.
SEPT 3RD (after 20 days): Renato: ¨From the last team update, this transfer was completed today at 5 am London time¨.
SEPTEMBER 26TH (after 42 days): Nikola: ¨Our banking partner has confirmed that they trace the payment and it seems that it is in proccess of returning to your account. It might take a few days still to reach your account¨.
OCT 9TH: (after 55 days): Nikola: ¨Your case in ongoing and I am still waiting for news regarding refund¨.
After 2 months STILL WAITING.... Somebody is using my 6.400 euros, and I got a lawsuit from that company, and I have to start paying my lawyer. AVOID REVOLUT!!!”
“Absolut worst costumer service...my daughter needed some emergency spending money oversees... through hoops to set it up, I did a test run for 200 it went through they kept 20... tried to send more kept running into issues... after 2 days of doing everything the non existent costumer service instructed me to do...still blocked and need to verify identity...bad customer service!”
“Fraud they blocked my account without reason and they dont give you a frame date to reopen your account! please check on internet how many accounts they ve locked without answer!! stay away! if you want to reach them on their comunity you write your problem but they have to review it first and after that thy put your account on hold! phone number is fake also!”
“The worse customer service in the history of customer service. I wouldn’t be surprised that this is some sort of fin tech version of Theranos where they promise more than they can deliver with the only aim of “pulling it off one day”. I truly hope they fail, as they abuse people, with-hold their money and have no intention of replying to them on the chat.
“Revolut has a great concept and it works well with some minor drawbacks like sometimes lenghty tansactions but so far so good. The troubles start when you need to engage with their customer sevice. I mistakenly transferred money to an old account of my daughter instead of her youth savings account. I am not sure how this was possible as the old account was never acivated because of the minor age block. This was when I had to enter the customer service hell. No matter that the wrong account was tied to my daughters phone number and no matter that we provided passport copies and no matter that we just asked for reversing the transaction nothing helped to overcome the issue. The money remained in limbo a bit similar to the WW2 Jewish money on Swiss bank accounts and just like a copy / paste business model. I decided to give in, cut our cards and terminate the accounts. My daughter was full of joy when she got her card only to see how her money disappeared in Revolut's process hohles. Now she hates them as much as I do.”
“Revolut has a good app, but they have a disgusting/non existant customer service currently unable to access my own money.I have made formal complaints just being ignored have already reported them to the ombudsman.They are untrustworthy no way should anyone use this as their only bank a/c and heaven forbid their business account.”
“AVOID AVOID AVOID READ THIS
AVOID AVOID AVOID.
Your money is not safe.Service will work fine, until sudden lock on account. I wait over 2 months, every week contact customer service available ONLY on the chat to hear the same push off. "right department is reviewing your account and will contact you, please close the chat". They want to be a bank, but they act like a SCAMM. I'm not only disappointed, I'm in the trouble as I need the funds which are locked there approx £6500. Be aware, they are not professionals, not save as our money is not protected with them at all. Worst is that they do whatever they like. I raised complain.. was ignored. I'm reporting Revolut to Financial Ombudsman.”
“Revolut chat is the worst I have ever experienced. If you ever need support, which you will (alot) then you can expect almost zero customer service. While being some of the slowest to respond to situations that involve everyday banking i find this service useless. My account has been wrongfully frozen and desipe a chat that has lasted over 1 year and a transfer of almost every document I own i am just left waiting. Meanwhile my funds are inaccessible, accruing interest for revolut.”