Revolut Reviews

"Words cannot describe the amount of anger and frustration I experienced with the people working for this inefficient app. A NIGHTMARE!!!!!!!! \r\n\r\nLied to, mislead by their chat customer service since they don't have any telephone number to talk to a real person."

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"I opened an account with Revolut because I was trying to open an Etsy store. The minute money was added to my account a charge from hellcase.com came through. Id never even heard of hellcase.com! I appealed the charges. Within hours Revolut said there were no fraudulent transactions on my account. The next day I got an email from Hellcase.com. They closed the fraudulent account but said the bank would have to refund my money. Now Revolut wont even talk to me about it."

"My nightmare with revolut began on January 16th 2024, after being a user for years and enjoying with trust this company and its services while never facing an issue, suddenly everything changed.\r\nI converted my balance in USD to send it to a recipient that i have succesfully sent money before multiple times.\r\nThe bank transfer gets cancelled, so i try to send the balance to another recipient, then another, then even to my own accounts but nothing, none of them go through.\r\nI am forced to convert the balance back wasting the conversion fees.\r\nAfter opening multiple request with the customer service, the reply is always the same exact sentece: \u201c An unsuccesfull check performed by our partner to which we have no power to change the outcome\u201d\r\nI don\u2019t know if it\u2019s just me but this has no meaning if not giving me the idea that this company has zero control on its own services and the users money. Zero accountability for not allowing users subscribed to the metal PAID PLAN to use the benefits they are paying for, blaming a mysterious entity named as their partner to avoid the matter.\r\nThe joke keeps going when not understanding if this is a permanent limit or not i keep trying converting my balance into foreign currency to make attempts in sending payments and seeing they all gets rejected i am forced to lose money converting back.\r\nI have even filed a formal complaint to higher ranks of revolut and got the same answer again.\r\nI don\u2019t know if at this point i should take legal action against this company, but i suggest everyone not to pay for their services and trust them because when a problem shows up you will bump into a gum wall leaving you with the though that nobody is interested in helping you solve it.\r\nThe last thing you would wish from a financial institution is making you feel powerless with your own money you trusted them with."

"I registered with Revoult as I want to have a card for my son as now alot of cashless. So far till date, he have fraud transactions which this is the 3rd time and have his card blocked twice and was sent a new card. I was with him at home and there was charges of $2.30 from bus\/Mrt, I wrote in to ask CSO to assist and they assured me but today Revolut just minus the negative amount from my card. Where is the integrity? I checked again with CSO and last I spoke to was ChrisT, he asked me to report to merchant and again ask me report to authorities. He is not very helpful compared to the other CSO. If I know who is the merchant, what is the point of me going to Revolut customer service!!!!!! This is the worse service I received from this CSO!!!!!"

"You guys need to shut down this company bwvause they are stealing from people and after they are using they policy to excuse themselves and on top of it they are abusers and are not real people in the chat. I have made a 20\u00a3 transfer to an open account they did not ask for verification first they open my account asked me if I want to make any transfer and I add thinking I can use the money only I have verified myself over 10 times with my passport and they not allowing me to have an account and they not allowing me to send my money back I start talking with them in the chat I told them I have mental health problems and they causing lots of stress and I am homeless and that\u2019s all y money and they refuse to send me my money they said I need to wait 14 days to get through verification but actually there\u2019s no verification as they ask me for my passport none stop for no reason so I start argue with them on chat and they end the chat calling me that I am rude cuz I am asking back from my money? So not only that I do not have a card or account but they not let me talk to them and they stopped my money can you imagine that they actually thief\u2019s this is abusing and they are robbing people can someone serious do something they cause so much stress last year I had similar problem they stopped my money could eat or pay for my rent I\r\nMsg them they shut down my account and they not even a year later I did not receive my money back plesee anyone can do something about it"

"I had an emergency at home, I had to get some quick cash from the ATM. I tried topping up my account at least 5 or 6 times but all the attempts failed (attached the screenshot here) I was only trying to top up 50\u20ac but to my surprise it was impossible. All the attempts where rejected for no apparent reason. This never happened to me before with any app. I have been using Revolut for over 1.5 years.\r\n\r\nTo my surprise, doing the same operation with N26, was very easy and I had no issues at all.\r\n\r\nWhen I reached out the in-app customer support, the nightmare began. I had a disgusting experience. The first agent 'Abhishek' was copy&pasting long paragraphs at least 6 or 7 times trying to answer my short questions, such as: 'why is my top up failing so much? This never happened me before. What is going on?\" The agent was totally useless and had not knowledge at all. The only thing he was able to do is copy&paste like a bot.\r\n\r\nThen, my chat was \"escalated\" to a \"manager\" (LOL) called Nouman who had no idea what to do or what to tell me because he clearly saw that the app was having 'issues'. He started copy&pasting random stuff not helping me with the problem. Despite being the 'manager', he escalated my case again to an agent called 'Kim'.\r\n\r\nNow my chat is being escalated again, they are making me wait on purpose.\r\n\r\nAll I can tell you to all future customer: the customer support is not serious at all. Actually it is a joke.\r\nNot only because they are worse than AI bots but also because they are not here to help, they are not here to try to keep the customer.\r\n\r\nDo not sign up on this App."