I had an emergency at home, I had to get some quick cash from the ATM. I tried topping up my account at least 5 or 6 times but all the attempts failed (attached the screenshot here) I was only trying to top up 50€ but to my surprise it was impossible. All the attempts where rejected for no apparent reason. This never happened to me before with any app. I have been using Revolut for over 1.5 years. To my surprise, doing the same operation with N26, was very easy and I had no issues at all. When I reached out the in-app customer support, the nightmare began. I had a disgusting experience. The first agent 'Abhishek' was copy&pasting long paragraphs at least 6 or 7 times trying to answer my short questions, such as: 'why is my top up failing so much? This never happened me before. What is going on?" The agent was totally useless and had not knowledge at all. The only thing he was able to do is copy&paste like a bot. Then, my chat was "escalated" to a "manager" (LOL) called Nouman who had no idea what to do or what to tell me because he clearly saw that the app was having 'issues'. He started copy&pasting random stuff not helping me with the problem. Despite being the 'manager', he escalated my case again to an agent called 'Kim'. Now my chat is being escalated again, they are making me wait on purpose. All I can tell you to all future customer: the customer support is not serious at all. Actually it is a joke. Not only because they are worse than AI bots but also because they are not here to help, they are not here to try to keep the customer. Do not sign up on this App.