My nightmare with revolut began on January 16th 2024, after being a user for years and enjoying with trust this company and its services while never facing an issue, suddenly everything changed. I converted my balance in USD to send it to a recipient that i have succesfully sent money before multiple times. The bank transfer gets cancelled, so i try to send the balance to another recipient, then another, then even to my own accounts but nothing, none of them go through. I am forced to convert the balance back wasting the conversion fees. After opening multiple request with the customer service, the reply is always the same exact sentece: “ An unsuccesfull check performed by our partner to which we have no power to change the outcome” I don’t know if it’s just me but this has no meaning if not giving me the idea that this company has zero control on its own services and the users money. Zero accountability for not allowing users subscribed to the metal PAID PLAN to use the benefits they are paying for, blaming a mysterious entity named as their partner to avoid the matter. The joke keeps going when not understanding if this is a permanent limit or not i keep trying converting my balance into foreign currency to make attempts in sending payments and seeing they all gets rejected i am forced to lose money converting back. I have even filed a formal complaint to higher ranks of revolut and got the same answer again. I don’t know if at this point i should take legal action against this company, but i suggest everyone not to pay for their services and trust them because when a problem shows up you will bump into a gum wall leaving you with the though that nobody is interested in helping you solve it. The last thing you would wish from a financial institution is making you feel powerless with your own money you trusted them with.