I have just had the worst customer experience ever with Revolut... I went on holidays in Greece back in August and used my Revolut card to withdraw money at an ATM. Unfortunately I was wrongly charged. I wanted to withdraw 300euros but was charged 352.65eur. The ATM there was charging me a fee of 3.95€ (because they can...!) so I should have been charged 303.95eur and not 352.65€. It all started there... I thought Revolut could help me resolve the issue and operate a chargeback since I have been clearly overcharged. At this stage the operator in the chat was very helpful and sent me forms to complete so I could claim a chargeback which I have done. I have filled out the forms end of August and did not hear back from them until yesterday in the most random way!! I took my dog to the vet and wanted to pay for her medicines with my Revolut card but it got declined... so I checked my account and did not understand at first because my balance was way over the amount I needed to pay so I raised this issue in the chat to ask why my card has been declined. Next thing you know my EUR balance has been transferred to GBP without my consent to pay the corrected offline transaction made at the ATM in Greece of 303.95eur! So not only did they take my money and exchange my EUR into GBP (which costed me some fees!) without my consent or without sending any authorisation request they also charged me TWICE for the same transaction... and this resulted in me being in deficit in my GBP account. Now if I do not add money onto this account within 7 days I will be charged fees... When I tried to explain this to the operator in the chat at first she did not listen at all and only after an hour of argumentation she apologised for her mistake but kept on blaming me for the transfer from EUR to GBP... it was just a big waste of time. So I decided to talk to another agent to see if she was the problem or the whole Revolut customer service was... well apparently it is the second option! I have talked to three different persons who were all unable to help. The only thing they kept repeating was a team is looking into it and you will hear back on Oct 11... in almost a month! So no concrete solution was fou d to help me and I lost complete trust in the service. Once this dispute is over I am closing my account for good and never want to hear about Revolut again. I don’t understand why they could not simply cancel the second charge and reimburse me my money? His is it beneficial to charge me twice for the same transaction and causing me fees by changing my EUR to GBP and putting my GBP account in deficit... Worst customer service ever!!!!