Buggy solution, incapable support staff No way! This app has got to be the buggiest, most unreliable, and annoying Neo-Bank app. There is not a single day that one or the other service isn't down or simply not available or not available on multiple platforms. 1. It is not possible to add new beneficiaries when accessing one's account by browser 2. The Android app is faulty and does not permit to take selfies for verification purposes. Re-starting the device and re-installing the app doesn't work 3. Support section down when accessing via browser 4. Dumbest support team ever. Despite repeating multiple times that accessing the support section via browser isn't possible as it's down, I am urged to contact support via browser - what's the hell is wrong with you? 4. What else? Well, the authentication feature via the app when accessing one's account via web doesn't always work. Sure, there are other ways of authenticating access, yet why is everything buggy? Is that the business model?