Absolutely appalling customer service. I've had my account frozen without knowing why and being given a timescale for it to be unfrozen. I've been left with no food for myself or family, no means of getting to work and as of Friday no gas or electric. I've had 10 different people dealing with me who each have told me my account is limited. I've had to repeat myself over and over and over. I've asked to close my account which was refused. When I've asked for a timescale no one knows and I get told to be patient. It is a truly unacceptable situation and driven me to nearly take my life.