They are nice when talking about handling money (transfer, exchange, share) but when I had an issue with dividends for a stock and had to contact their Support then bad things started to poor. They do not have a ticketing/complaint system, they keep pointing to the chat , but the chat team only says "we're sorry, we understand, but there is no answer to your issue yet". This just keeps going on for days, the simple agents keep saying they are managers, keep refusing escalating the issue and they just don't provide answers.
1 year ago
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