I opened an account for the purpose of transferring funds and also keeping funds in a foreign currency. The setup process seemed a bit clunky, especially how they ask to create an image of your ID as a verification. I also did not particularly like that the option to manage accounts and funds through a web browser is very limited. It is all managed through the phone app.
My next step was to fund my new account by using a debit card from my existing bank. No funds showed up after a week which seemed suspicious, and I am not comfortable managing money per trial-and-error.
When trying to close the account, the required verification code was never sent. An online chat with one of their agents didn't help me either. They asked to take a selfie with a piece of paper next to me showing "Revolut" on it. Hah?
I was finally able to close the coount using a secondary verification method. Never again!!
1 year ago
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