Revolut is holding my funds for 17 days after a cancelled hotel payment — totally unacceptable
I recently had an extremely disappointing experience with Revolut, which made me seriously question their reliability — especially for travelers.
I arrived in Roubaix, France on June 30th, having already paid a deposit for a hotel. Upon arrival, the host asked for the remaining balance — a routine request. I attempted to pay via a secure link using my Revolut card, having exchanged pounds to euros in advance.
To my surprise, Revolut marked the payment as “pending for 2 days or more”, with no explanation. The host, understandably, cancelled the payment immediately. However, Revolut continued to hold the funds, claiming the transaction was “pending” and would be automatically refunded on July 17th — 17 days later.
I contacted Revolut support and shared clear evidence — a screenshot from the host’s payment platform proving the cancellation. Still, Revolut refused to release the funds, blaming the “host’s bank” despite having no credible proof and despite the host never receiving the money.
To resolve the issue, I ended up paying with my Trading 212 card, and that payment went through instantly — proving that this was not a problem on the host's end, but entirely Revolut’s fault. While Trading 212 offers transparent, zero-commission stock and FX trading fees, Revolut is riddled with hidden fees, especially in crypto where spreads and fees are significantly higher than market standards. Their platform gives off the impression of being user-friendly — until you face a real-world issue.
2 weeks ago
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