I have had issues since I have opened this account with transfers from one account to another, customer services not answer and final straw was when they have taken £100 out of my HSBC account - after it said FAILED TRANSACTION!!!! GUESS WHAT the money is MISSING!!! I have contacted customer services a number of times and it's so frustrating because you cannot speak to anyone directly apart from an automated systems including automated email responses, who are not helpful at all, I strongly recommend you DO NOT use this company. When you EVETUALLY get through after sending proof of bank statements. By the way it's their fault. they say 'it takes 5 working days for the money to go back into your account'. GUEST WHAT?? 5 days have passed and there still isn't any money!!!!! I have also emailed their complaints team 3 days ago - no response!!! My money is still missing and you have done nothing and have been completely useless. Bunch of thiefs! 😡👎🤬 Cannot wait to cancel my account with you, absolute joke!