All the people at Rhythm Japan are super attentive and put effort in explanation, and making sure we were given well fitted rental equipment. My husband Ron has an unfortunate fall on the first day, twisted his knee and couldn’t continue. I am so glad Rhythm Japan empathized with our situation and refunded the unused days. All staff whom assisted us in Rhythm Japan were wonderful and very well trained in customer experience, and special mention of a blond haired lady named Mel, super cool lady who helped us greatly and I observed she served others cheerfully no matter how crowded the store is. We will definitely will come back to Rhythm on our next trip n recommend to our friends too!!