Rhythm Japan Reviews

Name: Rhythm Japan
Rating: 4.70

4.7 Rating 673 Reviews

93 %

of reviewers recommend Rhythm Japan

Company Reviews

Questions

Metrics

4.7

Based on 673 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

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Rhythm Japan 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude and poor customer service. Quoted Reply: "If you think you will cancel, please do not book." This was the reply I got when I was enquiring about their cancellation policies in the event of injuries or mishaps which are common occurrences during skiing. The reason I did so was to better plan for my travel insurance as it is my first time skiing. Sadly, I had already booked my accommodations etc., else I would have cancelled on them which they had "kindly" brought up. Had expected more from a country renowned for their hospitality (omotenashi).”

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Posted 10 months ago

“Awesome experience - very smooth from check-in to return.”

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Posted 3 years ago

“The staff were all friendly. The fitting of children's ski boots was also very polite. There was a return counter at the facility where I stayed, which was helpful.”

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Posted 3 years ago

“Very good service. If I ever go to Niseko again I'll use them.”

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Posted 4 years ago

“Very easy process and great quality service and gear! Thanks guys”

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Posted 4 years ago

“The team were friendly, helpful and knowledgeable! Really appreciate all the help that was provided to us while we were there this year!”

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Posted 4 years ago

“Experienced really great service and the best rental equipment, with the premium package. The crew is very professional and passionate about making sure you have great gear and you are making the most out of your time on the mountain. Will come back for sure!”

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Posted 4 years ago

Hi Jonathan! Thanks for leaving a great review. Awesome to hear you enjoyed our rental service and the stoke from our friendly team - we love what we do and glad we could share that with you :) Hope to see you again next season! With thanks, The team at Rhythm

Posted 4 years ago

“Great service and happy to change boards etc and give you great advice”

Helpful Report

Posted 4 years ago

Hi Dale Thanks for leaving a great review. Awesome to hear you enjoyed our rental service unlimited gear swaps from our Premium Board collection :) Hope to see you again next season! With thanks, The team at Rhythm

Posted 4 years ago

“Great service, convenient location near the Hirafu lifts. Love the coffee bar at the shop too!”

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Posted 4 years ago

Hi Krystle, Thanks for leaving a great review. So glad you enjoyed the service and delicious coffee :) Hope to see you again next season! With thanks, The team at Rhythm

Posted 4 years ago

“Hassle free!”

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Posted 4 years ago

Hi there! Thanks for leaving a great review. Glad to hear you enjoyed a hassle free experience in store :) We hope to welcome you back again next season! With thanks, The team at Rhythm

Posted 4 years ago

“It was convenient to pick up our equipment as they we very quick and efficient in getting us set up and also provided free transportation back to our hotel. On the day we were leaving we merely checked in our equipment at the hotel where we were staying. Trouble free.”

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Posted 4 years ago

Hi Amber! Thanks for leaving a great review. Awesome to hear you enjoyed our rental service and free drop off and gear collection :) Hope to see you again next season! With thanks, The team at Rhythm

Posted 4 years ago

“. Friendly staff . Awesome customer service . Best Chai Latte i've had thus far . All the gear i hired held up perfectly for the week . Would highly recommend and would definitely return”

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Posted 4 years ago

Hi Jay, Thanks for leaving a great review. Awesome to hear you have so many highlights in our store! Hope to see you again next season! With thanks, The team at Rhythm

Posted 4 years ago

“Had trouble finding boots that were comfortable and had to change them a couple of times. Staff were always super friendly and helpful, and nothing was too much trouble. Really appreciated! We hired 5 sets of gear, all was in great condition! Would recommend!”

Helpful Report

Posted 4 years ago

Hi Michelle, Thanks for taking the time to leave a great review! We are stoked to see our customers coming in to swap their equipment until they have the perfect fit. Hope to see you again next season! With thanks, The team at Rhythm

Posted 4 years ago

“Checking in/out and fitting was quick and easy. Ski equipment are in good conditions.”

Helpful Report

Posted 4 years ago

Hi Cheryl, Thanks for leaving a great review. We're stoked that you had such a good experience with us! Hope to see you again next season! With thanks, The team at Rhythm

Posted 4 years ago

“Great equipment and excellent service. I changed my skis twice, then switched to a board. Was picked up and returned to my hotel each time. The equipment was perfect for my ability.”

Helpful Report

Posted 4 years ago

Hi Vanessa, Thanks for leaving a great review. We're stoked that you were able to use our complimentary swapping and driver services. Hope to see you again next season! With thanks, The team at Rhythm

Posted 4 years ago

“Staff were extremely friendly and helpful, would definitely return!”

Helpful Report

Posted 4 years ago

Hi Rosalind, Thanks for leaving a great review. We're stoked that you had such a good experience with us! Hope to see you again next season! With thanks, The team at Rhythm

Posted 4 years ago

“Always a pleasure getting gear from you guys! Super Friendly staff who are always happy to accommodate any last minute requests or changes. Highly recommend the Premium rentals which allow you to change gear according to weather conditions. Coffee is good and of course there's Marlo the Frenchie to welcome customers!”

Helpful Report

Posted 4 years ago

Hi There, Thanks for leaving a great review. We're stoked that you had such a good experience with us and Marlo. Hope to see you again next season! With thanks, The team at Rhythm

Posted 4 years ago

“Great experience renting snowboard gear from Rhythm. All the staff were friendly and professional.”

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Posted 4 years ago

Hi Morris, Thanks for leaving a great review. We're stoked that you had a good experience with our staff and equipment. Hope to see you again next season! With thanks, The team at Rhythm

Posted 4 years ago

“Quick service and friendly”

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Posted 4 years ago

Hi Jordan, Thanks for leaving a great review. We're stoked that you had such a good experience with us! Hope to see you again next season! With thanks, The team at Rhythm

Posted 4 years ago

“Excellent service and advice, recommond to anyone going to Hakuba or Niseko!”

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Posted 4 years ago

Hi Craig, Thanks for leaving a great review. We're stoked that you had such a good experience with us! Hope to see you again next season! With thanks, The team at Rhythm

Posted 4 years ago

Rhythm Japan is rated 4.7 based on 673 reviews