Rhythm Japan Reviews

Name: Rhythm Japan
Rating: 4.70

4.7 Rating 673 Reviews

93 %

of reviewers recommend Rhythm Japan

Company Reviews

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Metrics

4.7

Based on 673 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

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Rhythm Japan 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude and poor customer service. Quoted Reply: "If you think you will cancel, please do not book." This was the reply I got when I was enquiring about their cancellation policies in the event of injuries or mishaps which are common occurrences during skiing. The reason I did so was to better plan for my travel insurance as it is my first time skiing. Sadly, I had already booked my accommodations etc., else I would have cancelled on them which they had "kindly" brought up. Had expected more from a country renowned for their hospitality (omotenashi).”

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Posted 3 months ago

“Mischarged for retail purchase , staff was not apologetic Nor remorseful about the situation”

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Posted 4 years ago

“Super expensive but they're all super expensive...”

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Posted 4 years ago

Hi Edouard Thank you for taking the time to leave a review. We are sorry to hear our pricing was unable to meet your expectations. Our prices are made based on a variety of competitive factors. Please note here at Rhythm we have a rental fleet of over 5000 products. All of our gear is tuned/ waxed/ laundered after each rental use. We offer a free shuttle service on the first and last day of rental. Furthermore, we are very flexible with refunds for early returns and cancellations etc. We also offer a very personalized experience where we do whatever we can to help you out and get you sorted. If you have any further feedback please feel free to email us on info@rhythmjapan.com We look forward to seeing you next time so we may offer a return customer discount. Kind Regards The Rhythm Team

Posted 4 years ago

“First, when we arrived we couldn't size up our kit and had to wait a couple of hours to then come back when the shop was packed. On returning our kit, because we were a couple of hours late, we incurred another whole day. After spending so much for the four of us, these actions were trite. The quality of the skis we hired were not especially great with clear repair marks. Not conducive to a top/premium package. We will be looking at other options for our ski hire next year.”

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Posted 4 years ago

Hi Andrew Thank you for taking the time to leave us your feedback of your experience at our Rhythm Main store. All feedback we receive is appreciated and is directed to upper management so we can endeavour to do better. We are sorry to hear you were not satisfied with your rental experience with us. Our rental policy is flexible to allow a free of charge pick up the day prior to your first day skiing from 3pm and drop off before 10AM the day after your last day. We apologise if this was not communicated to you effectively whilst you were in store. We do replenish our premium rental fleet every year and can see you did receive this current season and last years products. Apologies to hear you were not satisfied with the quality you received. Please send us an email at info@rhythmjapan.com as we would like to offer a refund of one day on the booking and a discount on any future bookings. We really hope to see you again next time you are in Niseko. The team at Rhythm

Posted 4 years ago

“The waiting was slow. The procedures for changing my snowboards to skis was not explained properly, i was made to wait 1.5h”

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Posted 4 years ago

Hi Ming Sing Thank you for your recent review and we apologies for your unacceptable wait time. We aim to attend all of our customers with rental swaps as soon as possible in peak season. We sincerely apologies and ask could you please contact us at hakuba@rhythmjapan.com with a little more detail so we can address the issue to insure it does not happen again. Warm regards, The Rhythm Team

Posted 4 years ago

“Board given to me was old and tired, needed a waxing. I had to redo my own bindings. That’s said People at the shop very friendly and helpful.”

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Posted 4 years ago

Hi Sean, Thank you for taking the time to post your review. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please feel free to email us at info@rhythmjapan.com if you'd like to discuss further with us. We're glad to hear that our Rhythm team provided friendly and helpful experience for you! Thank you for choosing to book with Rhythm! Many thanks from the team at Rhythm

Posted 4 years ago

“Very poor. Children were waiting in a small area packed with crying children. Waiting time was unacceptable with all their ski outfits stuck indoor for 45 mins. Crying children were ignored. Understaffed with so many young kids. Total chaos and unprofessional instructors for small kids. Ruined my daughter first time ski experience. Never recommend to others.”

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Posted 4 years ago

Hey Emma, We appreciate you taking the time to leave a review. It appears that your feedback may be directed at a local ski school company, as here at Rhythm we offer rentals to our customers and ski school is not a service we have available. Please let us know and we can assist in directing your feedback to the correct platform. Thank you The team @ Rhythm

Posted 4 years ago

“On the third day of my snowboarding . The strap of the snowboard was broken and i fell off and injured myself. I brought to the Rhythm to fix the board on that day. However my ankle was twisted and sprain so i couldn't play on the 4th day . So i ended up paying one day extra . I asked your staff if this frequent occur . Well my case is the first one in this season hahaha so unlucky me :(”

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Posted 4 years ago

Hi Thanaphon Thank you for taking the time to leave a review for us. We do apologise that you were injured snowboarding and hope that your ankle is healing now. If you could please email us at hakuba@rhythmjapan.com we would be happy to look further into the extra day rentals you had already prebooked and could not use on the last day. With thanks, from the team at Rhythm

Posted 4 years ago

“This year I rented from Rhythm in Hakuba and I pre booked premium skis.On arrival I was given very second hand basic skis.I asked for a more recent pair and I was told to try these out and if I didn't like them bring them back!I This happened 3 times before I got the quality skis I was after! I even told them what I skied on in Australia Rossignol 88's,I would have thought it a pretty easy task to find an equivalent ski to these!I wanted to support a "local" company but regretted my decision to pre book before my arrival in Japan. I am going to Niseko this year and hope the ordeal of renting skis is a bit less frustrating!”

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Posted 4 years ago

Rhythm Japan is rated 4.7 based on 673 reviews