The staff were generally friendly and helpful but would benefit from more product training. We bought merchandise on two occasions but received very different levels of service. On the first occasion, the staff was not knowledgeable about the different type of goggles and didn't inform us about tax free since we are foreigners. On the second occasion, the staff had much better goggles product knowledge and also told us about the tax free discount. The general condition of the hired equipment is poor. This is especially so compared to the new equipment that other rental shop provides, like Yama Sports and Village Ski rental. This is the third time we are renting from Rhythm Niseko but we are thinking we will try another provider next season.