Overall pretty good experience. Although this did not happen to me but to a couple of friends who also hired with you, they recieved some unsavoury service. They had payed and everything but forgot to use the discount we recieved from staying with owashi lodge. When going back to the counter to recieve the discount the staff memeber rolled their eyes and wasn’t happy about discounting the amount. I get it made the job a bit for difficult but also at the same time I’m sure it wasn’t that hard and didn’t need that much attitude. For me personally though I had a great experience and always have when hiring ski gear from you guys.