Rias is a well known insurance company and I only ever go with a reputablecompany when looking for insurance, so I believe your standards are good unfortunately I have only scored normal as overall instead of very good When I was quoted on compare the market the package was under £80.00 with legal expenses at £9.99. I had a problem with my computer when accessing your website to purchase and therefore had to phone up. When the telesales re-entered my details it increased the cost by another £10, I did not think this was correct and questioned it, she told me because she had re-entered the legal fees were now £19.99. I said that the original quote should have been honoured, a cancelled. I has very upset that what you had quoted and advertised was now withdrawn to me, and did not continue. I did go on line and purchase in the end with yourselves as the main package was better than others, because of my requirements, but I do think that if you say this is a price then you should keep to your word. This could be very misleading. I hope that this is the only problem a one off problem I had and other customers do not experience as it cannot be good for your continued business.