“I am currently trying to cancel my friends home insurance after she passed away. I was asked to email death certificate and will which I have now done three times. Each time they say whenthey are enlarging it the image is not clear. Having sent it to myself I can’t see a problem, not sure why they have to enlarge anyway.
Bottom line they won’t cancel the policy until they have the documents. I certainly won’t use them for any of their insurance products. Stressful enough without all of this.”
“This is the first time ever when I have had an insurance renewal which was (1) only £1.85 more than the previous year and was lower than the lowest quote on Confused.com. Well done Rias. I love it when a Company shows loyalty to its customers. They deserve loyalty back. Ten out of ten! Keep it up”
“Quote increased by over £140 from previous year . When I asked for a reason why , I was told the quote was automatically generated ? ! No explanation ! However 5mins later the quote was reduced slightly but as this was not acceptable , there was a pause & more money was taken off ! That was a reduction of over £100 ! Oh we have some leeway to reduce the premium , I was told . Not interested ! They also were not prepared to pursue my 3rd party bump , which resulted in having to accept a 50/50 blame . I was out of pocket ! Not a happy bunny as it took over a year for them to come to that decision .”
“I bought the insurance and realised i need to add more value to my insurance. So i cancelled it by submitting an form as it was closed and the next day they emailed me in the morning and informed me they have cancelled the insurance and also refunded me that i paid. Very propmpt service. Have used them before they are very good.”
“After using RIAS for several years with no problem, and no claims whatsoever, we moved from Oxfordshire to Shropshire and tried to transfer our cover. With no explanation they declined. The representative I spoke to was arrogant and unhelpful. An appalling experience.”
“I renewed my policy with RIAS in Oct 2020 paying £21.80 per month. In December I had to sell my car so I went to their customer service to cancel my policy. They charged me £132. They have now sent me a further demand for £21.80 as the calculated the cancellation fee incorrectly. They have threatened me with a debt collector if I don't pay the £21.80. This means the 2 months insurance I had with them has cost me £196!!! Beware of this company they are ruthless.”
“Always get a new policy each year because insurers load loyal customers prices. Shockingly, they automatically renew policys each year without your knowledge and take your money (I know, should have spotted that), even insured a property (unbeknown to me) that we moved out of over a year ago, happily took my money and making a drama of paying back (even though i was insured by another firm). Still daft enough to keep posting to our old address.”
“Had Landlord’s building cover with them.
Expires 1st December .
Sold house so called to cancel policy.
Cost me £12.01 extra to cancel which was my £22.99 refund offset against their £35 cancellation charge. This was on top of the £20 arrangement fee the charge at start of policy.
Would have been better to let policy end without advising them.
Rip off company which I will never use again.
Moral of story . Check the small print!!!”
“Insured my lease car with RIAS as it was the cheapest deal. My lease came to its end during the year of me having taken out the insurance so tried and tried again to insure my new lease car without luck on the website. I had to call and was on hold for 40 minutes before getting through to a representative. Gave all my new car details but was told that the system wasn't able to quote. The representative had to put me on hold to speak to a manager. When she returned, she told me that my car insurance had been declined! She went on to explain that they were not prepared to insure me because my car was "too new"!!! Yes, you read that correctly. I have never heard of anything quite so ridiculous in my life. RIAS said their only option was to refund me for the rest of the year and I had to get new insurance from elsewhere. The representative did say that they would normally charge £50 to organise the refund but they were prepared to waive this, on this occasion! I am beyond angry and still can't quite believe that they refused to insure me because I was leasing a brand new car. An absolute joke. Never again.”
“Water leak in July and no electric in the lounge since then and holes in the ceiling from the track and trace, still waiting for the claim to complete with rias. Constantly having to chase with call wait times up to an hour each time to no effect, would not recommend this insurance - avoid.”
“Reasonable quote the first year for car insurance but jumped a lot for the second year even though no claims or change of circumstance. What’s more because I had paid by credit card they went ahead and took the money from my credit card 5 days before policy renewal due. I cancelled the day before not knowing this. Just beware that you need to contact them a week before renewal to stop this. Have never had that problem with other insurers.”
“I renewed my home insurance with you last year. This year, on checking the price l realised l had paid £20 for the PRIVILEGE of doing so! I have found much better cover for £30 less. I will never use Rias again on principle. Any correspondence will go straight into the recycling bin where it belongs.”