RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,466 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,466 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very satisfied with Rias friendly helpful staff and my claim was paid out without any problems.”

Helpful Report

Posted 1 week ago

“RIAS Travel Insurance is really AXA insurance which has a 1.2 rating! Don't be fooled by the 4.0 Rating on Trust Pilot. I've been waiting for a settlement on a Travel Insurance claim of £10,127.43 since July 2024. Its been 3.5 months of being fobbed off by "It will be another 5-10 working days". Recently I've been told the claim is waiting for payment, but now they have discovered they had made an oversight missing £3963.82 from their original calculation. Now I'm dreading yet more delays. In summary, their Travel Insurance claim process has been a nightmare and I would never recommend RIAS.”

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Posted 1 month ago

“Purchased travel insurance, wife broke a wrist in Turkey, they don’t recognise insurance and we had to pay. RIAS paid the claim quickly and efficiently, relived and pleased.”

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Posted 4 months ago

“The most appalling Home insurance company I've ever used in over 40 years of insurance! I strongly advise in my personal opinion avoid this Company!”

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Posted 6 months ago

“Stranded in Japan in a medical emergency needing surgery urgently. No contact from Rias since last Thursday despite numerous emails informing them of our desperate situation. I would give minus stars if it were possible.”

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Posted 8 months ago

“Took out car insurance, I paid for it in full with full no claims bonus , I sent my proof of no claims through the portal as requested , on the day that my insurance started they cancelled it saying they'd not received my proof of no claims even though the portal said they had at my end . This left me with no insurance and they would only refund a percentage of what I paid them, they said they'd taken a setting up fee , but they didn't set it up, I spent over half an hour on the phone but they would do anything about it. DO NOT USE THIS COMPANY, they will just scam you, take your money and leave you with no insurance.”

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Posted 8 months ago

“I have been trying to contact Rias about amending something on my travel insurance, which they won't do over email. I have been on hold for over 45 mins on the phone and on the online chat with no response for 30 mins-what sort of customer service is this? It does not fill me with any confidence if I need to make a claim.”

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Posted 10 months ago

“No willing to negotiate on price at all . Just a message saying that’s the price like it or lump it”

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Posted 10 months ago

“Great first year on purchasing home insurance but they put the price up 60% for the second year and I was on auto renewable. Cancelled on their auto telephone system and two days later they emailed to say they were having trouble to take my payment, for an insurance that had been cancelled, as my card had expired. Called them again to say please do not try and take money from me for a service that had been cancelled. The customer service person was very very curt and said it must be a mistake.”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“had a bill for £50 at 91 when gave up car and cancelled insurance, and wrote review that I was disgusted with Rias. Glad to report I had a phone fron RIAS they are refunding my £50. At least they listen, Thank you RIAS. A, R. Conway”

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Posted 1 year ago

“Blatant attempt to rip off an elderly and vulnerable customer by hiking the cost of their insurance on the basis they would find it easier to renew. Should be ashamed of themselves.”

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Posted 1 year ago

“If you want an insurance company that just doesn’t answer its calls, takes weeks to sort a simple claim, an insurance company that gives non existent customer services and just doesn’t care. Then choose Rias!!”

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Posted 1 year ago

“I have been trying to contact Rais for nearly an hour to check if a leak in our roof is covered by our policy. Well at least I know who not to use when our insurance come up for re-newal. Shame on you Rias, what would happen to an old lady with a serious problem ?”

Helpful Report

Posted 2 years ago

“Over an hour wait on customer service. Asked to cancel within 14 day cool off and was charged. Then had an email saying policy cancelled and I OWED that sum! Have had no confirmation that they are sorting. Avoid!”

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Posted 2 years ago

“Expensive, nearly three times as expensive as other providers. Don't pay out on claims, find any reason to not cover claims. Awful customer service attitude. I cancelled my policy, they refused to refund any payments, instead are asking for cancelation fees Avoid them if you're looking for monthly payment. Cost an extra $80 because of monthly payment, and extra 20 because of auto renewal!! Go figure...”

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Posted 2 years ago

“Longtime with them(10 yrs plus) now recent offer increase of £90 and withdrew previlige of driving other cars..”

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Posted 2 years ago

“They are excellent company, easy to get to on the phone or by email. the price is reasonable also.”

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Posted 2 years ago

“Absolute rip off i cancelled my policy they didn't refund me any money and are asking for cancelation fees Avoid them if you're looking for monthly payment go somewhere else!”

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Posted 2 years ago

“Good price and cover. Home insurance. Had to phone back after purchasing to amend an item on policy. Had to wait a little while to answer call but had it dealt with by a very helpful and charming lady, a credit to the company.”

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Posted 2 years ago

RIAS is rated 4.0 based on 1,466 reviews