I have car insurance with rias. Yesterday, on medical advice, I informed them of surgery I had undergone recently. I used the live chat feed and received a kind and understanding message from them regarding my position. This morning I received a beautiful bouquet of flowers wishing me a speedy recovery. I am overwhelmed by this unexpected generosity and wish to thank rias from the bottom of my heart, for their kindness. This is a wonderful example of customer service and the way the company values its customers.