RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,462 Reviews

76 %

of reviewers recommend RIAS

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4.0

Based on 1,462 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stranded in Japan in a medical emergency needing surgery urgently. No contact from Rias since last Thursday despite numerous emails informing them of our desperate situation. I would give minus stars if it were possible.”

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Posted 2 weeks ago

“Took out car insurance, I paid for it in full with full no claims bonus , I sent my proof of no claims through the portal as requested , on the day that my insurance started they cancelled it saying they'd not received my proof of no claims even though the portal said they had at my end . This left me with no insurance and they would only refund a percentage of what I paid them, they said they'd taken a setting up fee , but they didn't set it up, I spent over half an hour on the phone but they would do anything about it. DO NOT USE THIS COMPANY, they will just scam you, take your money and leave you with no insurance.”

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Posted 1 month ago

“I have been trying to contact Rias about amending something on my travel insurance, which they won't do over email. I have been on hold for over 45 mins on the phone and on the online chat with no response for 30 mins-what sort of customer service is this? It does not fill me with any confidence if I need to make a claim.”

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Posted 2 months ago

“Great first year on purchasing home insurance but they put the price up 60% for the second year and I was on auto renewable. Cancelled on their auto telephone system and two days later they emailed to say they were having trouble to take my payment, for an insurance that had been cancelled, as my card had expired. Called them again to say please do not try and take money from me for a service that had been cancelled. The customer service person was very very curt and said it must be a mistake.”

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Posted 5 months ago

“Blatant attempt to rip off an elderly and vulnerable customer by hiking the cost of their insurance on the basis they would find it easier to renew. Should be ashamed of themselves.”

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Posted 1 year ago

“If you want an insurance company that just doesn’t answer its calls, takes weeks to sort a simple claim, an insurance company that gives non existent customer services and just doesn’t care. Then choose Rias!!”

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Posted 1 year ago

“Over an hour wait on customer service. Asked to cancel within 14 day cool off and was charged. Then had an email saying policy cancelled and I OWED that sum! Have had no confirmation that they are sorting. Avoid!”

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Posted 1 year ago

“Absolute rip off i cancelled my policy they didn't refund me any money and are asking for cancelation fees Avoid them if you're looking for monthly payment go somewhere else!”

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Posted 1 year ago

“Unable to get through on the phones, cannot create an account to renew my policy and their web chat is not working. Is this the new customer service we are to expect since Covid?”

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Posted 1 year ago

“My motor insurance direct debit payments with RIAS were £27 a month. After (exactly) 2 months, I sold my car & wanted to cancel my insurance. After queueing on the phone for 28 minutes I spoke to a lady who told me that the cancellation charge would be £50. I realised that they would charge an admin fee so I thought this was acceptable. I then received a letter saying that I owed them £122! I tried twice to contact them by phone but, after waiting in excess of 30 minutes each time, I hung up & decided to email them. Several emails were exchanged with their customer service team. It took 4 days on average to receive a reply by email. Each message gave a phone number & stated that it was best to contact them by telephone (I think not!!). I asked them to explain how on earth they calculated that I owe them £122 but their replies did not really shed any light on how they calculated this charge. They merely repeated the same things each time. While all this was going on, they even passed this on to a debt collection agency to deal with!!! I hadn't even said that I wasn't paying, I just wanted to know how they came to this figure. You get what you pay for! If you want cheap insurance & don't make a claim or need help from customer service, then I guess that's OK. But if you ever need any assistance, then God help you. I certainly won't EVER use them again, and I recommend people take note of all of the terrible reviews on the Internet for this company.”

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Posted 2 years ago

“Bullying an eighty two year old man into submission disgusts me on every level! I have waited on the phone for one hour and fifteen minutes and when I got through I was cut off. I am back in the queue so have decided to explain my issue with this company. My eighty two year old father had storm damage to the roof of his house over three weeks ago. The winds were recorded at over sixty miles per hour at the time. He called Rias insurance who he has a policy with and after one hour and fifteen minutes he got through. He explained the event and the recorded winds were checked by the company and they accepted that he was insured for the damage. They said they would appoint a roofer to repair the damage.(C.R.Morris LTD) A week later a a man turned up with a camera and said he was there to assess the damage and he came from an independent company. He told my father that the roof had been repaired before and took full advantage of my fathers age related vulnerability and then left. My father had not heard from them so after two weeks he called Rias and was told they would not be carrying out the repairs, he asked why and they said the assessor had rejected the claim. I have a legal representative onboard as water is likely to be entering the property by now, and they are in breach of their contract! Bullying an eighty two year old man into submission disgusts me on every level! Other houses in the road had similar damage but they have been repaired! ..I am still waiting in the queue to make my formal complaint before proceedings.”

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Posted 2 years ago

“Worse insurance company I have ever had the misfortune to deal with Five weeks after storm Eunice still no insurance assessment, assessor didn’t bother to turn up waited in all day for nothing. Non existent customer service do not answer phones, do not sort out Insurance claims. Take your premium and run!!!!”

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Posted 2 years ago

“Total lack of customer service, no one answers telephones and although emails are acknowledged they are then ignored, only gave a one star as there is nothing lesss.”

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Posted 2 years ago

“Countless hours wasted on phone that they never answer, do not reply on line either Insuring with Rias is like being UNINSURED”

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Posted 2 years ago

“A complete stitch up. Paid in full at application following quote via compare the market. Less that one month later I was accused of inputting the wrong property type and told my premium would increase by almost £70. This was their input error, not mine. I cancelled the policy and had to pay £30+ cancellation fee and £20 admin fee so will only get less that half my payment refunded. I was unwilling to pay for their admin error and unwilling to stay with a company who are so dishonest. I dread to think what would happen to anyone who has a claim. They are making money under false pretences. Don’t touch them with a barge pole. NB I’m still waiting for my refund and have had to pay out for an alternative policy.”

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Posted 2 years ago

“The worst Insurance company you can possibly find on the market. Avoid at any costs. They gave you a good prices, ask you for paperwork and than change the prices double, when you want to cancel the policy duo to unaffordability of the new rates (which are ridiculous rates) they charge you another £60 cancellation fee, even though the cancellation occurred after they amend their prices, otherwise I would keep the policy. It's a joke, don't bother..”

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Posted 2 years ago

“Not genuine poor customer service Quick to dismiss reasons to add surcharges. No aknowledgement why nothing noted until after policy has come into force Disgusting ethics”

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Posted 2 years ago

“Avoid! I had been with rias for 10 months, unfortunately I had to ask rias for some more time to pay the last installment and they were fine. I then ring up to arrange my renewal and pay the out standing balance. Turns out they had cancelled my insurance four says ago leaving me with 'I'd shop somewhere else...because we all have 200 odd pounds sitting around just in case. Utterly fuming. Really a truly avoid.”

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Posted 2 years ago

“The yearly cost of my car insurance went up steeply every year . 2015 £300 2016 £390 2017 £496. 2018 £530. 2019. £614. 2020 £782 So I cancelled and went to the Coop for £453. !”

Helpful Report

Posted 2 years ago

“Appears not to like cancellations. No easy option to get in touch. Sold my car 3rd May 2021, stopped my standing order after 21st May payment since I could not get them to notify. They wrote 5th June confirming that the policy had been cancelled on 1st June. Claimed without analysis that £71.07 was outstanding and threatened to engage Debt collectors to handle after 10 days. They have no respect for Customers in good standing. I am ignoring their threat and shall be seeking legal redress if I am continued to be embarrassed. Avoid them like Covid-19”

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Posted 2 years ago

RIAS is rated 4.0 based on 1,462 reviews