RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

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4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“horrible.biased speacially annie of urechhhhh ackk yuckkyy manner of treatment of customers”

Helpful Report

Posted 5 years ago

“ABSOLUTE THIEVES! How can they take money out of my account for a home renewal I haven't agreed on just because I told you I am no longer working and at home all day? This was to be taken into account with the new policy if I renew. 90 percent of the population at the moment are working from home are you going to sneakily take money out of their accounts as well if they are unfortunate enough to have a policy with you? Nobody told me on the phone I would have to pay and you should not even have my card details as opted out of automatic renewal. I was thinking of renewing with you and told you about a minor change to take effect at the renewal time to then get a letter saying you have taken payment for the amendment!! I have not given you permission to renew automatically and I told you not to keep my card on record. I will be contacting my bank tomorrow and tell them this is a fraudulent transaction without my permission and I WILL NOT be renewing my policy with you ever again. Complete underhanded policies and I will spread the word you are not to be trusted. I will happily take my policy to another company even if it costs me more, but you will never see my custom again.”

Helpful Report

Posted 5 years ago

“PLEASE READ ALL OF THIS REVIEW- WARNING! DO NOT USE THIS COMPANY! IGNORE GOOD REVIEWS! First of all, when you take out insurance with this company they send you a ‘manual invitation’ to review on trust pilot, these are sent out using email address, name, reference number! This is why most of the reviews say ‘verified’ because This company has sent out a manual invitation, I know this as I deal with companies reputations myself!!! They will send this email out as soon as you take out the insurance. This mean you aren’t getting an accurate rating of this company as new customers haven’t had a proper experience with this company , they should really send out this manual invitation to their customers who have tried to make a claim, as this company does everything possible TO NOT PAY OUT! ... My partners car was STOLEN from outside his work place last month, this terrible company refuse to pay out, they sent letters with terrible grammar and letters that made no sense ( it seems as a child had wrote them ) ... and have came up with excuses as to why they are NOT PAYING OUT. Not only have they said they aren’t paying out but they have even made up a LIE as to why they aren’t paying out!!! My partner has to now pay over £8,000 to his finance company because this insurance company have refused to pay out by saying the insurance is void! NOT ONLY HAVE THEY REFUSED TO PAY OUT but they have taken this months insurance money out of his bank account, AND sent him a text to actually say he OWES money! PLEASE DO NOY SURE THIS COMPANY! I have tens of thousands of followers on social media and I will spread this on all social media platforms and asking my followers to spread the news, share and also write on this companies review platforms! As the word needs to get out about this company!”

Helpful Report

Posted 5 years ago

“Just found out during the current Coronavirus crisis that my travel insurance will not cover any costs even though the foreign office have now advised against all but essential travel to my destination. Consequently not worth the paper it's written on! My big mistake in buying it - others please note before you waste your money!”

Helpful Report

Posted 5 years ago

“Just received home insurance renewal from this company and they are want to charge me a setup fee to renew ! This is not on as I’ve been a customer for a few years and they treat me like this. I will not pay this fee but to add insult to injury ,if I don’t take automatic renewal they will charge me the £20 again. They are taking customers for fools ! Big mistake !”

Helpful Report

Posted 5 years ago

“I’ve just had a quote from this company and I was surprised to see a £20 setup fee was included ? As I’m only or was only renewing my insurance I don’t think I should be charged a setup fee. Why would they need to ripoff old customers with this charge ?”

Helpful Report

Posted 5 years ago

“I have just received a car quotation and I was astounded at the quotation figure,I just can’t believe it,I thought that their computer must have broken down,shock.horror. The quoted amount was over £900.....no,I haven’t got a Rolls Royce,it is just a common or garden innocent Fiesta.I have more realistic quotes of £400 ish.,need I say more.”

Helpful Report

Posted 5 years ago

“Refusing to pay out when they clearly should. Taking advantage of pensioners, shameful”

Helpful Report

Posted 5 years ago

“Renewal went up £150. Said they would come down to £100. Alternative company was £270 lower for the same cover.”

Helpful Report

Posted 5 years ago

“My elderly aunt (94) has been with RIAS for several years for house insurance. She showed me a renewal notice quoting £528, which I thought was wildly excessive. Comparison quotes offered similar cover for less than a fifth of the price. I immediately telephoned to cancel, and they said they cannot take action to close the policy as the systems are down. I suggested that they take the policy details and take appropriate action when their system was up and running. They declined insisting that I call back in an hour or two. So that’s another long wait on the phone, pressing various options and jumping through hoops. Dreadful company.”

Helpful Report

Posted 5 years ago

“After having rias car insurance for several years we had the misfortune to have to claim due to pothole damage. They took car to their approved repair company. After 2 weeks past and no news had to call only to find out they had done nothing. Called the following week to find they had taken it to a main dealer. Then called again only to find they said damage had not been caused by pothole(even though I'm the person who pushed car home as my husband is disabled ) and we had jumpstarted the car several times (which we hadn't ). It seems that they are ok when taking premiums but when something happens your are on your own with no support.”

Helpful Report

Posted 5 years ago

“They have just added £142 to my original quote after 4weeks and charged me £25 Admin fee, stating the date I gave as purchase of vehicle was incorrect according to dvla.Supposedly 6 weeks difference.Cobblers.Just a bunch ot greedy money grabbing corporate suits sticking it to the masses.Now they will charge £50 Admin for switching to cheaper company.GOOD RIDDANCE”

Helpful Report

Posted 5 years ago

“Utterly gutted I was with Rias for 2 years. They do anything to get out of insurance claims. They are unhelpful and have been trained to put emphasis on you to sort the problems yourself. I have now cancelled and gone with British Gas.”

Helpful Report

Posted 5 years ago

“hi guys/gals, beware before taking car insurance, rias automatically renew your policy then charge you cancelation fees when you realise that they are taking money from your bank acc,they took 1 months insurance on a car i did not own,when i saw the money removed from my acc and contacted them they wanted £70 cancelation unless i could prove i didnt have the car, even though they could look on dvla website and see for there selfs, its a con which they rely on you noy being able to prove it as by the time you realise at least a month has passed,i wont use these theives again”

Helpful Report

Posted 5 years ago

“rias Cancelled my car insurance 4-09-2019 got letter on 5th and the insurance was not to start till 4-09-2019 all because my ncd had not arrived that i had posted to them, I asked them to return my proof when they got and yes it arrived back to me on the 7th the lady on the phone was terrible all she could say was it is cancelled and I had no insurance even though my nice proof must have been there. still took monthly payment out THIS COMPANY ARE BAD AND KEEP WELL CLEAR”

Helpful Report

Posted 5 years ago

“Shame on you Rias. Charging a frail 93 year old £160 a month for home insurance... including eye watering interest levels because she couldn't afford to pay over £1000 up front. Then when we found an alternative provider with an annual charge lower than one months payment you charged her over £100 to cancel the policy (for the days remaining in the month). She trusted you as a specialist insurer for the elderly, she didn't have internet access to check if she was being ripped off, so you did, for years.”

Helpful Report

Posted 5 years ago

“Worst insurance company Worst insurance company. I bought car insurance and was very cheap. I took out 2 policies. 1 for me and 1 for my wife. My bad luck that my car got burnt some how still not found reason. This insurance company gave me so much stress. They sent investigator to my house after 6 months of my claim. He took interview which was 4 hours long. They still didn't pay me out. They took the xxxx🤬. I complained to ombudsaman then the insurance company made excuse that they investigating and they waiting for police report. They gave me so much stress. Whenever I call them they were saying they were waiting for police report. After 4 months they were still waiting for report. I got annoyed and went to police station to ask what's going on. The police said for police report they have to pay. This annoyed me even more. They were playing with my feelings. I was going mad. They just had excuse not to pay. I eventually got round and kept going to police station. When my insurance company saw that I was on their back and wouldn't let go they eventually after 9 months paid me. But what about those sleepless night what about they stress that they caused me and my kids. I couldn't even take my kids out I was in a world of my own. I strongly recommend that when taking out insurance do check the underwriters. And if it Ageas DO NOT GET INSURANCE. THIS IS A RIPP OFF COMPANY. ITS A EVIL COMPANY. Dont look that it's cheap go for bigger companies. These small companies only CON you out., PLEASE PLEASE PLEASE AVOID.😡😡😡😡😡 I would not even give 1 star. Theres no option for zero star”

Helpful Report

Posted 5 years ago

“Dreadful company, charge you for being honest. Give them a wide berth!! Liana on customer services does not read emails properly and respect customers wishes. I do not want a reply to my review from Rias, I'm done with you.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I received confirmation of automatic renewal but, having sold the car I told them I did not want to renew. They told me that the policy would have to be cancelled early rather than letting it continue to the end of the year. I was informed that the fee for cancellation was £50 but as it was only 3 weeks before the policy ended it would be £38. So that is £38 pounds for their insistence on stopping the policy early. I could quite easily have told them that I didn't want to renew rather than telling them that I had sold the car so they are charging me for my honesty.”

Helpful Report

Posted 5 years ago

RIAS is rated 4.0 based on 1,474 reviews