After having rias car insurance for several years we had the misfortune to have to claim due to pothole damage. They took car to their approved repair company. After 2 weeks past and no news had to call only to find out they had done nothing. Called the following week to find they had taken it to a main dealer. Then called again only to find they said damage had not been caused by pothole(even though I'm the person who pushed car home as my husband is disabled ) and we had jumpstarted the car several times (which we hadn't ). It seems that they are ok when taking premiums but when something happens your are on your own with no support.