RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have car insurance with rias. Yesterday, on medical advice, I informed them of surgery I had undergone recently. I used the live chat feed and received a kind and understanding message from them regarding my position. This morning I received a beautiful bouquet of flowers wishing me a speedy recovery. I am overwhelmed by this unexpected generosity and wish to thank rias from the bottom of my heart, for their kindness. This is a wonderful example of customer service and the way the company values its customers.”

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Posted 2 months ago

“We had a flat roof from someone else's property, come flying over our garage and crash into our house. Drainpipe was smashed plus some plants squashed. Rias dealt with this very quickly, the company thst they sent came out on a Sunday to sort out the drainpipe, then they returned on the Monday to remove the flsyroof. Excellent service from Rias and the building company. Ian, the builder, was very helpful and very professional. Thank you Rias.”

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Posted 4 months ago

“Provided required coverage at an affordable price”

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Posted 4 months ago

“Professional and friendly. Dealt with the insurance very efficiently”

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Posted 6 months ago

“Not bitter - ver Good”

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Posted 7 months ago

“I'm very satisfied with Rias friendly helpful staff and my claim was paid out without any problems.”

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Posted 7 months ago

“Purchased travel insurance, wife broke a wrist in Turkey, they don’t recognise insurance and we had to pay. RIAS paid the claim quickly and efficiently, relived and pleased.”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“They are excellent company, easy to get to on the phone or by email. the price is reasonable also.”

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Posted 2 years ago

“Good price and cover. Home insurance. Had to phone back after purchasing to amend an item on policy. Had to wait a little while to answer call but had it dealt with by a very helpful and charming lady, a credit to the company.”

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Posted 3 years ago

“Easy to use very competitive”

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Posted 3 years ago

“The people where very helpful and answered all my questions.”

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Posted 3 years ago

“Excellent service and an unbeatable price”

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Posted 3 years ago

“Spoke to a bloke with an american accent in your southend office.He was really nice and very helpful. I'll probably come back to you next year because of him”

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Posted 3 years ago

“Had previously had bad customer service with my husbands policy, today I rang to change my policy the operator was lovely knew everything I needed and put in place, a very worthy employee”

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Posted 3 years ago

“Is it new customer to this company for car insurance I have found the communications and it's starting to be absolutely fantastic bearing in mind all I've done is emailed”

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Posted 3 years ago

“I could not fault RIAS throughout my time dealing with them. Simple processes, efficient, effective and reasonably priced. I endured zero frustration dealing with this company, which was very refreshing. But for the fact that they were some £300 less competitive this year compared to a few other providers, I would have had no compunction in renewing. Indeed, I am very sorry to have to go elsewhere this year but next year, hopefully when I fit into their risk profiling more snugly, they will be my first port of call when looking for quotes. I highly recommend this company. They are what an insurer should be.”

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Posted 3 years ago

“This is the first time ever when I have had an insurance renewal which was (1) only £1.85 more than the previous year and was lower than the lowest quote on Confused.com. Well done Rias. I love it when a Company shows loyalty to its customers. They deserve loyalty back. Ten out of ten! Keep it up”

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Posted 4 years ago

“I bought the insurance and realised i need to add more value to my insurance. So i cancelled it by submitting an form as it was closed and the next day they emailed me in the morning and informed me they have cancelled the insurance and also refunded me that i paid. Very propmpt service. Have used them before they are very good.”

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Posted 4 years ago

“there is no problem with them 10”

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Posted 4 years ago

RIAS is rated 4.0 based on 1,474 reviews