All I wanted to do was change my car details. It took all day & approx 4 hours on the phone. Was transferred to 3 different people. Was told I would be called back 3 times and wasn't. Had my policy cancelled by accident & was charged a cancellation fee of £35 as well as an admin fee of £25 for the initial change over. In the end everything was cancelled and I got a cheaper quote online! Started this at 9am and was finally covered by 7pm!
