My old insurance was with Ageas through Castlecover which I know are all part of the same company! Trying to get my NCD cover moved across was and is an uphill struggle. Couple of points: My Ageas insurance policy doesn't run out till 10th January, but I am changing my cover as I have a new car. My monthly payment on my old policy was around £17 a month with one more month to run, To cancel this policy meant I had a £50 fee to pay! Plus i can't transfer my NCD till 10/1/16 (which I understand) I have been told this only requires a phone call! As I am out of the country at this time, this will prove costly and inconvenient and I only have a 4 day window to make this call. I work in a remote area abroad and can not always get to a phone unless it is a satellite phone, costs are astronomical through these means especially when i am on hold for around 10 minutes at a time. As this survey is about making things easier for the customer! I await an easier solution.