The website was unclear regarding accident fault inputting, which resulted in an inaccurate premium being provided and had to be increased at a later date. Additionally, I was advised that we didn't need to provide proof of NCB and just to keep hold of the document when it arrived, so placed no urgency on chasing it up with my last insurer and then received a letter and phone call indicating it was needed within 14 days. When received I forwarded on a Schedule, it was rejected as it had to be a NCB Letter and I explained that it might be difficult for me to receive and send a copy of this within the 10 days that remained as it was Christmas week and mail was slow. This said, my last insurer advised me that normally companies will call each other directly to confirm such matters, and since both The AA and RIAS are underwritten by AGEAS, I presented this solution, but was informed by RIAS that they do not do any ringing around. The issue has now been dealt with, however, I confirm that I shall not ever be using RIAS again and will advise my friends accordingly too.