Renewal of House insurance arrived on 9th January and I was very disappointed to see the amount quoted. Having been with you for some years and have car insurances with you the amount quoted on the renewal was not acceptable. I checked the websites of your competitors and found all were very much cheaper. I also did a quote on your own website and the amount came £183 cheaper than that quoted on the renewal. I had a call from your representative because I had been on your website. Very pleasant and professional and after some time she was able to give me the quote on the property which matched the quote I had online. She was however unable to answer my question as to why I was quoted the huge amount on the renewal. I have accepted the revised amount and am awaiting documents, but I will be vigilant next year and hope that we do not have the same situation again.