Tried to add to the policy. After a lot of hassle trying to get through I was told by one person the increase would be £20 only to find customer service told me it would be more. I got cut off. Not happy. Tried again to cancel policy, couldn't get through to customer service so a nice lady on another line did it for me. You did get back to me asap and cancelled the policy with some story about the £20 offer was from the day before.