This is a view in two parts and I am only giving a score based on the bad part. I paid a deposit for a new Home Insurance but after nearly 3 weeks and the day before the start date began to panic as I had not received any paperwork. It seemed that nothing had been set up and the only way the very helpful new business man could help was to start again and take a new deposit . This was done and the following Monday I spoke to Customer Service and again a helpful and efficient lady sorted it out and I should have a credit by now. As I said very poor service but they recovered and handled the issues well