Bought car insurance online and was told I would have to send proof of no claims. I sent my renewal letter and was told this was not acceptable so I sent all the details of my last insurance which included the no claims. Had a phone call to say that these were not acceptable but that a renewal letter would be! Told them I had already sent this. Eventually got it sorted but not sure I will go with Rias again. I did not have this problem with Saga.