Poor customer service and unjustified costs. Have recently changed a modest Mercedes for a high performance car which RIAS/Ageas were unable to insure. RIAS/Ageas charged me £60.99 to cancel, yes cancel, the policy even though it was their underwriting conditions that prevented them insuring the replacement vehicle. This was on top of a £40 charge two weeks earlier to add a temporary driver for a long distance one day trip. As far as I am concerned this is unjustified and unacceptable and would encourage drivers to avoid this insurer. For drivers over 55 there are other insurers who do not adopt sharp practice. I a not a person who normally post negative reviews but felt compelled to do so in view of this example of extremely poor customer service.