I bought my car insurance following a quote via confused.com. I made sure to submit No claims proof on my account (uploading a picture of the relevant document) and also by post, just to be sure that they receive my No claim proof within the expected period of time (11 days). I went away on holiday, and on my return I received an information about my insurance being cancelled as I apparently didn't submit No claims proof. When I got in touch with them to clarify all this, they didn't listen and were generally very unhelpful and not interested. What was supposed to be a good deal turned out to be a more expensive option, costing me not only the money but time and stress. I really advise to be very careful when choosing them as insurers. I am extremely disappointed, this is the first time I had such a bad experience with an insurance company. I feel I was cheated.