Honestly, probably the worst insurance company I have ever done business with. My experience has taught me that Rias only has their own pockets in mind. Fine considering it's a business, however when you pay for insurance, you expect a certain calibre of service in regards to the assistance provided. The information sharing is poor between departments making phone calls extremely frustrating. The level of interest in trying to assist you with your case is low. The ability to problem solve and resolve issues for customers is near to none-existent, and the excuse that a department is behind with their work is not acceptable considering we all have a life to get on with. If my policy involved being the recipient of false promises, I would have given Rias a 5 star rating hands down. You can really see why people take the gamble of not having insurance, because even when you have it, you're just legally in the same boat in claim situations. Thanks Rias for taking my money and providing a lack of good customer service. Top! Should have stuck with Admiral...lesson learnt.